Education Services Group

JULY 5, 2023

The Service and Loyalty stages of the customer journey offer the perfect opportunity for CS to drive expansion by providing Sales with hot leads. As trusted advisors to their customers, CSMs shouldn’t necessarily be tasked with closing these contracts. Customer Success is that engine.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

ijgolding

FEBRUARY 5, 2018

Although I was studying accounting and finance at the time, I started out in sales and marketing. It did not take long for me to start becoming interested in the customer service elements of the business. After a while, my role developed more down the sales route, looking after relationships with retailers. What happened next?

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105

Strikedeck

NOVEMBER 24, 2020

Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.

Engineering 59

Engineering Sales Marketing Customer advocacy 59

Mindtouch

APRIL 13, 2018

With marketing teams, outbound sales engines, advertising, and PR communications, we are inundated with companies, groups, and organizations pushing their value on us. When it comes to the benefit of the Consortium for Service Innovation, the managing members practice a not too common philosophy: self-selection.

Outbound sales 48

Outbound sales Customer advocacy Enterprise Advertising 48

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

Influitive

OCTOBER 26, 2015

Referrals are an important part of a healthy B2B sales pipeline. Referred prospects are also 30% more likely to convert than leads generated through other marketing channels, and have a 16% higher customer life-time value. After joining the referral program, customers are provided with a personalized link to share with their network.

B2B 94

B2B Customer advocacy Marketing Education 94

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

APRIL 7, 2022

Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. Role: Customer Success Manager. As a Customer Success Manager, you will be the main point of contact for your merchants. Apply here: [link]. Organization: Adyen.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

Lumoa

APRIL 22, 2020

Engineers ship software to customers, for example, but they might hardly ever come into contact with the end-user. If the marketing team or the Voice of Customer team is running a survey, they might get responses that are looking for technical help, disappointed about the sales process, or suggesting a new product feature.

B2B 83

B2B Surveys Feedback Customer advocacy 83

SmartKarrot

OCTOBER 19, 2022

Building a Customer Success organization that supports customers from onboarding through renewal. Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

ChurnZero

FEBRUARY 1, 2019

Previous to that, Chris served as General Manager and SVP for Professional Services and Education at CA Technologies – where he established global programs to serve customers in an evolving, high-volume product business, and worked to optimize and accelerate the sales and delivery process. .

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

NOVEMBER 15, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: London, England, United Kingdom Organization: Celtra As a Customer Success Manager, you will serve as the joint point of contact across brand clients in the post-sales customer lifecycle, alongside the Customer Success Director.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. and Customer Advocacy. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

OCTOBER 13, 2022

Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Help to identify any at-risk customers and create mitigation plans to ensure their success.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Engineering 10

Engineering Enterprise Customer advocacy Sales 10

CSM Magazine

DECEMBER 20, 2017

Considering the first organic listing in Google will receive 37% of traffic; with second and third positions generating 18% and 12% respectively, ensuring that you’re ranking above competitors for relevant keywords could make all the difference to your website’s conversions, click through rate (CTR) and, ultimately, sales.

Multi-channel support 40

Multi-channel support Engineering Customer advocacy Sales 40

SmartKarrot

SEPTEMBER 27, 2021

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 19

Customer advocacy Government SaaS Engineering 19

SmartKarrot

JUNE 16, 2022

Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. Identify new sales opportunities and engage the account director where relevant. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

DECEMBER 18, 2020

Identify, manage, and optimize all customer lifecycle stages, leveraging data, and deploying a combination of self-service and white-glove interactions. Help identify infrastructure, information and engagement need to effectively drive customer advocacy across our customer segments. Apply here: [link].

Customer advocacy 10

Customer advocacy Accountability Sales Engineering 10

bold360 Blog

APRIL 27, 2020

How do you engage your customers? Customer advocacy has gotten to be a corporate buzzword like CX or content marketing. But there’s a lot to building a great customer advocacy program. How do you approach your customers? It is about engineering. Center your customer. Jenny Dempsey.

Customer advocacy 52

Customer advocacy Engineering Marketing Feedback 52

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

AUGUST 13, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Conga As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Consulting 10

Consulting Consulting Customer advocacy Engineering 10

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JULY 2, 2020

The mission is to ensure customer success and thus renewals through building strong relationships and providing ongoing solutions besides driving product adoption and usage. Partner with the Sales team to meet or exceed client revenue goals. You will be the primary point of contact to the customers.

Customer advocacy 10

Customer advocacy Enterprise Accountability Education 10

Influitive

NOVEMBER 11, 2015

In a webinar with Uberflip , Vinay Bhagat , Founder & CEO of TrustRadius , shared how your brand can upgrade its sales and marketing by folding customer reviews into your campaigns and processes. . The great thing about reviews is that they seem to build on themselves.

B2B 92

B2B Marketing Engineering Feedback 92

SmartKarrot

JANUARY 28, 2021

Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers. Manage a team of regional Customer Success Managers in the UK and the US. Apply here: [link].

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Also, partner closely with product and engineering teams to ensure product-market fit and great service level. Drive renewals to successful completion in close collaboration with Sales.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

DECEMBER 22, 2020

Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Monitor team performance on key metrics and employee satisfaction.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

JUNE 11, 2021

The Cisco customer success manager certification offers solid skills and knowledge to deliver value to customers. You can identify adoption barriers, validate solutions, interpret customer usage data, help customers increase renewals, implement new frameworks, and cultivate better sales opportunities across the customer lifecycle.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

JULY 15, 2020

General Knowledge states that every successful business needs to have a sales and marketing team. But in the world where customers have the highest say, businesses should look towards a focused customer success specialist, by expertise. Firstly let us clearly know what defines a customer success specialist.

Customer advocacy 10

Customer advocacy Engineering Sales Marketing 10

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Apply here: [link].

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

ChurnZero

DECEMBER 14, 2022

This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. We have a member of our team who has been top seller (over the sales team) for two quarters this year. Advocacy Hero: Cority.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3