Strikedeck

AUGUST 28, 2020

Shreesha talks about the essentials of customer retention during a pandemic.

Customer retention 52

Customer retention Customer advocacy SaaS Customer Experience 52

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around!

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Amity

SEPTEMBER 19, 2018

All in all, with a solid loyalty program in place, your customers will be less likely to switch to another brand. Customer advocacy and user-generated content. Let the customers be your most efficient marketing tool. Encourage them to share their experiences and tell what they think about your services.

Customer retention 64

Customer retention Marketing B2B Advertising 64

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around!

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Totango

OCTOBER 6, 2020

To help further your understanding of these important differences, this article will breakdown the customer success vs. customer support dynamic and outline how prioritizing a proactive approach towards client relations can empower you to prevent churn, create value, increase the likelihood of renewal, and encourage upsells/cross-sells.

Customer Support 105

Customer Support Customer advocacy Construction Enterprise 105

ShepHyken

FEBRUARY 3, 2017

Notice how we all like good service, but only boast, shout or tweet about experiences that are unique and produce an emotional connection. Good” is the key to customer retention; but “unique” is the secret to customer advocacy. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Customer advocacy 172

Customer advocacy Customer retention Customer Service Customer Experience 172

Natalie Petouhof

APRIL 7, 2016

Tweet Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes for modern organizations.

Customer Experience 45

Customer Experience Management Customer advocacy Best practices 45

Beyond Philosophy

AUGUST 30, 2016

When Customer Retention, my first book on customer behavior was published, now over 20 years ago, one of the strongest reactions voiced was my contention, and the proof offered, that satisfaction and retention were fundamentally different concepts, and that they required different measurement protocols.

B2C 150

B2C B2B Customer advocacy Consulting 150

Playvox

FEBRUARY 13, 2023

It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries.

Education 59

Education Accountability Customer retention Journey mapping 59

PeopleMetrics

NOVEMBER 3, 2015

When thinking about the customer experience, it’s smart to imagine it as a series of interactions. A series of tiptoe steps, taken by an individual customer, through your customer-facing people and technologies. I have three questions to help you consider new technologies in your customer experience.

Customer Experience 100

Customer Experience Customer centricity Customer advocacy Technology 100

Nicereply

MARCH 27, 2023

Customers are the lifeblood of your organization. As a result, you’ll want to best determine how to : Bring in new customers Increase customer satisfaction Create customer loyalty Increase customer retention rate But, where do you start? High-quality customer service.

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Prompt Problem Resolution: Time is of the essence.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

ClientSuccess

DECEMBER 5, 2022

Have a high-level executive such as the CEO directly invite customers to join your CAB, and outline all expectations, travel requirements and input needed. Even in the beginning stages of a business, it’s important to create an early customer advocacy CAB. finding and managing a core customer base.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

AskNicely

SEPTEMBER 4, 2018

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Quickly and easily automate the customer feedback loop to improve your customer experience, be more effective at every touchpoint, and amplify growth. AskNicely, Inc.

Customer advocacy 60

Customer advocacy Feedback Customer retention Enterprise 60

Influitive

JUNE 21, 2018

The perils of leaving customer engagement and retention to chance This is a visualization of the typical SaaS buying process, which has clear stages and great content to guide buyers toward purchasing your product: This is a thing of beauty. People in your organization are constantly examining, optimizing, and perfecting it.

Customer retention 58

Customer retention SaaS Customer advocacy Marketing 58

OctopusTech

APRIL 29, 2022

Until the internet came, companies could only influence the customers who visit their stores. Nowadays businesses can reach their customers in any location just to improve the customer experience as customers are the backbone of a successful business organization. 8 Effective ways to grow your customer base.

Gamification 62

Gamification outsourcing Customer retention Customer advocacy 62

CustomerSuccessBox

JUNE 24, 2022

This blog will walk you through some genuine reasons why you should not miss out on investing in Customer Success. Covering some solid customer success strategies that can help elevate the customer retention process of your SaaS business thereby reducing churn and increasing the recurring revenue. Increasing renewal rate.

Upselling 52

Upselling SaaS Customer advocacy Metrics 52

CustomerSuccessBox

FEBRUARY 7, 2022

Regardless of whether it is a product or a service, it ultimately depends on what the customer’s needs are. If the businesses focus on giving an excellent customer experience , it surely leads to the profits they desire. When you know this fact, providing an amazing experience becomes your top priority.

Management 52

Management Customer advocacy CRM Upselling 52

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. Process-oriented companies focus on creating benefit by keeping customers, optimizing their purchases over time and stemming rates of defection or recovering lost customers.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Outsource Consultants

OCTOBER 11, 2021

80% of business leaders cite email and email support as their greatest driver of customer retention. It may be hard to win a customer-for-life with great email support alone, but you can definitely lose one by offering a poor email experience. Success Strategies. Leverage automation wherever possible. Success Strategies.

Customer Support 117

Customer Support outsourcing Customer advocacy Contact Center 117

CustomerSuccessBox

MARCH 10, 2022

It matters what sort of an experience a client receives as it impacts their buying decision. So those businesses that believe to offer customer satisfaction, are likely to have loyal customers, repeat purchases, higher customer retention rates, and buyers who try newer products. Create better customer experiences.

Management 52

Management Customer retention SaaS Customer advocacy 52

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

OctopusTech

JULY 21, 2023

Successful companies out there leverage this important information to boost customer retention and conversion rates. By coming up with a solid customer data management strategy, one can collect, organize, and analyze all the information using customer database management software.

Best practices 62

Best practices Management Upselling Sales 62

ChurnZero

APRIL 13, 2021

The CCO is responsible for all customer activities with the goal of generating revenue growth for the company. Build a profitable customer experience. Create a customer-centric culture. Represent the interests and desires of the customers throughout the company. Drive change.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Customer advocacy Accountability 98

CustomerSuccessBox

MARCH 15, 2022

Influencing loyalty and customer retention. Amplifying the customer lifetime value. The major conversation among the customer success departments is its various subdivisions and what each of them contributes to doing. Coming up with clear goals for customer retention and defining the steps for the teams to do.

Accountability 52

Accountability Customer Support Management Upselling 52

CustomerSuccessBox

DECEMBER 14, 2021

Recently, the role of a Customer Success Manager (CSM) has become indispensable to nearly every SaaS company. Customer Success drives exponential growth. Because growth comes from an amazing customer experience. Yes, and when managed efficiently Customer Success can deliver exponential growth not just incremental.

Upselling 52

Upselling SaaS Customer advocacy B2B 52

CSM Practice

MAY 22, 2022

A profitable Customer Success framework is built on the various stages that a customer goes through in his/her relationship with your business. On the other hand, Customer Experience, which is an important component of Customer Success, is created at every level of the contact between the customer and vendor. .

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

Totango

AUGUST 21, 2020

Customer service is reactive and focuses on addressing specific customer problems swiftly and effectively. Customer success takes a proactive approach that involves utilizing customer data to address potential problems and needs before they arise. Customer Experience Vs. Customer Success.

Enterprise 78

Enterprise Customer centricity Accountability Customer advocacy 78

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence insights aid in the development of a stronger customer retention strategy and the satisfaction of customers. Learn how to supercharge your customer advocacy. Customer Intelligence data can help you gain a better understanding of the market. Increasing the effectiveness of sales.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

CustomerSuccessBox

FEBRUARY 28, 2022

A customer engagement model is a company’s method of interacting and creating connections with its customers. The best customer engagement model will boost trial conversions, revenue per customer, customer satisfaction, and customer retention significantly. LAER model in Customer Success.

Upselling 52

Upselling Customer advocacy SaaS Education 52

Education Services Group

FEBRUARY 3, 2021

inSided is the only Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

aircall

FEBRUARY 23, 2017

For the purpose of clarity, we define customer engagement in relation to customer loyalty and customer experience. Customer engagement, CX, and customer loyalty: oh, my! Like many industry terms, “customer engagement” can seem difficult to precisely define. Customer retention is key.

B2B 79

B2B Advertising Customer advocacy Customer retention 79

SmartKarrot

APRIL 5, 2022

Be seen as an indispensable part of the customer’s organization, sharing insights and solving business problems tied to a digital experience. Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth. Role: Customer Success Manager.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

ChurnZero

JANUARY 10, 2020

His expertise is helping organizations focus on the customer journey to deliver an extraordinary customer experience, underpinned by world-class customer success, on-boarding and support organizations. . Investing in our customers’ success is one of ShootProof’s top priorities.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ijgolding

AUGUST 9, 2016

I have written many times about the subject of Customer Experience and the different opinions that people hold on whether it really does make a difference. You can read all about it in their book – The Customer Culture Imperative. Having listened to them talk about it and seen it in action, the MRI makes perfect sense.

Customer centricity 56

Customer centricity Customer advocacy Benchmark Consulting 56