When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
During the IVR conversation, the customer is requested to upload an image or video. Once the customer accepts / agrees, he receives a link that opens his smartphone camera, so he can show the agent the issue or indicate proof of documentation. Self Service. IVR and Visual Assistance: A synergistic relationship.
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