Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

TechSee

APRIL 10, 2018

By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. Customer-Driven Opportunity. By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. That is to say, Amazon has it—and Bank of America doesn’t. The idea came from an employee that had been with the company for a year.

Banking 150

Banking Employee engagement Customer centricity Surveys 150

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. These tools include call prioritization, customer identification, recommendation engines and smart agent monitoring and training.

Technology 122

Technology Customer Service Gamification Contact Center 122

Nicereply

APRIL 8, 2021

Customer Service Email Templates – To capture feedback. Customer feedback is valuable so a follow-up after a purchase to capture a feedback/review/survey that would help gauge your customer’s feelings or perception of your product/service. Hi (Customer) , Thanks for your recent purchase with us! Your Name).

Customer Service 88

Customer Service Feedback Banking Surveys 88

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SharpenCX

FEBRUARY 10, 2021

This type of customer service data is the most obvious source to collect and analyze. Because most of the time, your call center system automatically collects and funnels it to your reporting engine. Interaction data is the thousands of metrics associated with each conversation between your customers and your agents.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Follow Nate on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. What does the culture of Customer Success look like at Uberflip?

Coaching 0

Coaching Engineering Upselling Marketing 0

ClearAction

DECEMBER 31, 2017

That’s really the goal of customer experience management, whereas recommendations, high survey scores, repeat purchases, and so forth are all means to this end. It’s all about longer, more profitable relationships between your company and your customers. how to be in-sync with customers? Lynn Hunsaker. If not, revise it!

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64