CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

AUGUST 16, 2022

As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Presenting product education sessions to small-medium-sized groups.

Upselling 19

Upselling Customer advocacy Education CRM 19

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

SmartKarrot

DECEMBER 2, 2022

Onboard and train new customers on the solution. Development of territory and account development, training, and educational plans. Role: Director of Customer Success Location: Remote, United States Organization: Exterro As a Director of Customer Success, you will be the leader and expert in the post-close customer journey.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Demonstrate the continuous value of the solutions by successfully renewing annual customers.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

NOVEMBER 11, 2021

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Data Collaborative As a Director of Customer Success, you will deliver as-needed service to the customers with the goal of retention and growth. Proactively managing customers to avoid them becoming at-risk.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Promote value through customer experience. Assist in creating training courses and educational materials.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

APRIL 18, 2022

Monitor customer health to track usage and overall customer satisfaction. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for the merchants.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Consulting 10

Consulting Consulting Customer advocacy Education 10

Amity

JUNE 28, 2017

Decision : RETAIN: if you had services resources available and were interested in investing in services, these are the top customers to do it with. Note, that the investment here is not in educating your customer on your product (standard training material), but rather management consulting to enhance how they run their business.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Education Services Group

JUNE 1, 2023

This might involve assistance from team members outside of Sales, like value consultants, solution engineers, partner business managers, and – yes – CSMs. Sales matches your product’s and service’s capabilities with their desired outcomes and scopes out a contract.

Journey mapping 52

Journey mapping Engineering Sales Consulting 52

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

DECEMBER 20, 2019

Greater collaboration between C S and Sales will result in “pods” of sales, C SMs , Consultants and Product Managers driving the expansion of target customers. Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

MARCH 8, 2022

They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Annette Franz. Daphne Lopes. contact-form-7].

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

NOVEMBER 20, 2020

Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy. Work with all of Blackbaud on the education/training of what Customer Success is and how it ties to all/other functions across the company.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

MARCH 26, 2021

Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Create a Customer Advocacy program with assigned customers. Conduct periodic customer health-checks. Prepare and educate customers on new features and releases.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

JUNE 11, 2021

The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. Some core aspects discussed include onboarding fundamentals, customer success metrics , managing churn risks, renewals and expansion techniques among others. There are certifications for individuals and teams.

Best practices 22

Best practices SaaS Accountability Education 22

ChurnZero

JANUARY 8, 2021

Through his leadership, his teams have consistently attained above 90% customer satisfaction ratings (CSAT); an extraordinary feat,” said Ross Wainwright, CEO of Alida. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Customer Success Around the Web.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ProProfs Blog

OCTOBER 31, 2018

In a world where people can easily share their experiences with businesses via social media–an assessment which can make or break a brand— customer advocacy has become one of the top priorities today. What is Customer Experience Marketing and Why Is It Important? drop in the company’s shares in pre-market trading.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

SmartKarrot

OCTOBER 13, 2022

Here’s a micro podcast excerpt from an insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Paul Henderson (Author, Speaker and Consultant) What Level “Customer Success” are you bringing to the table? How to prepare customers for upsells as a CSM when sales own revenue expansion?

Accountability 10

Accountability Management Upselling Customer advocacy 10

Tethr

MARCH 4, 2020

Customers today don’t need you the way they used to. Today’s buyer is more informed, educated, savvy and impatient than ever before. Advocacy isn’t just taking responsibility for a customer’s problem anymore. Customers want you to solve a problem or meet a need for them. Advocacy can’t be scripted.

Sales 75

Sales Scripts Customer advocacy Education 75