ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since you might not have gotten the chance to carve out two full days from your schedule to listen in on the sessions, here’s our recap of the top ten Customer Success takeaways from the event. . . Into SaaS ?

SaaS 90

SaaS Upselling Customer centricity Education 90

CSM Magazine

FEBRUARY 8, 2022

Marketers, community managers, sales executives, and customer relationship teams leverage Airmeet’s 360-degree attendee engagement suite to dive deep into audience needs and dynamically update their customer engagement strategy with highly interactive touchpoints. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Education 52

Education Government Customer centricity SaaS 52

CustomerSuccessBox

DECEMBER 6, 2021

He is a complete customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. No Surprises!

SaaS 40

SaaS Customer centricity Sales Metrics 40

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Upselling 98

Upselling SaaS Sales Accountability 98

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 8, 2022

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.

Upselling 19

Upselling B2B Customer centricity SaaS 19

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field.

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

AUGUST 27, 2020

The whole organization’s objective is to serve its customers and win their loyalty , especially in a SaaS-based company. This is why customer success is an organization-wide strategy rather than a siloed function. Benefits of aligning customer success and marketing. Customer-centric marketing is the new trend.

Marketing 10

Marketing SaaS Accountability Customer centricity 10

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . We are in the thick of Q4 and the high-pressure budget and strategy planning season is in full swing in SaaS organizations around the globe. We start reaching out to Q4 renewal customers just to prep them for the terms and signature.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. That’s just an example.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. That’s just an example.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

SEPTEMBER 25, 2020

Here are some other suggestions for how Product can really get to know their customer: Attend Customer Success and Sales calls. Go to customer onboarding and training sessions. Shadow Customer Support, jump in their ticket queue, and answer customer questions. Customer Success Around the Web.

Customer centricity 76

Customer centricity Feedback Construction Marketing 76

SmartKarrot

JULY 6, 2020

A clear and well-defined process leaves no room for confusion/poor service that could lead to lost opportunities at best and lost customers at worst. Customer Success processes include establishing how the different departments – sales, marketing, operations, customer service, product, finance, billing, etc.

B2B 10

B2B Finance Surveys Sales 10

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Amity

FEBRUARY 2, 2016

Exploring the Top 5 Benefits of Customer Success. The nature of the SaaS model means that there is a very direct relationship between your company’s ability to achieve its corporate goals and your customers’ ability to achieve their goals. Why the Customer Success Manager is the Product Manager’s New BFF.

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

FEBRUARY 28, 2022

Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Kristi Faltorusso – VP of Customer Success, ClientSuccess. Connect with Kellie . Connect with Kristen.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Spearline

OCTOBER 9, 2019

Internally, we filter those requirements, those questions among our departments so we can satisfy the customers' needs in relation to what we are providing. When a customer comes on board, initially the sales team bring them in, and then we go through a proof-of-concept phase. How do Spearline help their customers?

Analytics 40

Analytics Construction Customer centricity SaaS 40

SmartKarrot

MAY 4, 2023

Having your sales and customer support on the same skill level is difficult without providing guidance and support. Especially for sales and customer support staff, having communication guidance can make things easier for new reps. What is software-based call coaching?

Coaching 10

Coaching SaaS Feedback Sales 10

SmartKarrot

DECEMBER 3, 2020

Here are 10 New Year’s resolutions for customer success managers in 2021. Create a customer-centric culture. Customer success needs to have a centric company approach. It is important for customer success managers to make sure that customer success goals are in line with the overall goals of the company.

Management 10

Management Customer centricity Journey mapping SaaS 10

Netomi

APRIL 7, 2023

Charlie Cole, TUMI, (former) Chief Digital Officer TUMI is a company now known for being customer-centric. When Charlie took on the role of CDO, he recognized that the company was not executing well on customer-centricity. He sought to give agents a holistic view of customers regardless of the channel they reach out on.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52