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5 Key Takeaways from The Customer Conference Europe 2022

Education Services Group

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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Enhancing Customer Experience Through Inbound Call Centers

CSM Magazine

This will help build a relationship and could lead to opportunities for targeted or tailored upsells. Use customer feedback: Use customer feedback to improve the customer experience and tailor your approach to better meet their needs. This feedback can be used to improve the quality of service provided by the call center.

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How to Become a Customer Experience Manager

Fonolo

Implementing new technology may also be required. Monitoring customer satisfaction levels: A customer experience manager will evaluate feedback and monitor trends. You’ll also need data analysis, project management, and customer feedback analysis skills. More than ever, contact centers offer solid career pathways!

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TSIA World Interact 2022: Key Takeaways

Education Services Group

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Who owns the renewal and upsell/cross-sell process? You know it’s a good conference if this was your only piece of feedback.). Your digital transformation is late.

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Where do you stand?: Five hot topics of debate in Customer Success

ChurnZero

For example, if you receive an end-user NPS response or notice a pattern in end-user NPS feedback that says, “I hate this product,” and then from the same account, you get decision makers or contract signers saying, “I love this product,” that’s a problem. Everyone started looking at the dollars and focusing on these upsells.

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Where do you stand?: Five hot topics of debate in Customer Success

ChurnZero

For example, if you receive an end-user NPS response or notice a pattern in end-user NPS feedback that says, “I hate this product,” and then from the same account, you get decision makers or contract signers saying, “I love this product,” that’s a problem. Everyone started looking at the dollars and focusing on these upsells.

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ChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News

ChurnZero

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. You can watch all the on-demand sessions from the conference now.) (You can watch all the on-demand sessions from the conference now.)

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