ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The post 12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference appeared first on ChurnZero. Amy Manning , VP of Customer Success, LawGeex.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Feedback 196

Feedback Entertainment Surveys Banking 196

Contact Center Pipeline

JULY 29, 2015

As many of the discussions at Engage 2015, Verint’s Global Customer Conference, highlighted, analytics provides valuable insights into customers’ needs and expectations. To really delve into the “why” behind their actions, it can be helpful to provide customers with multiple methods for providing feedback.

Feedback 100

Feedback Customer Experience Analytics Journey mapping 100

Contact Center Pipeline

JULY 21, 2015

Incorporating customer feedback into a quality program can help to improve both employee performance and the customer experience. At Engage 2015—The Verint Systems Global Customer Conference in Las Vegas last month, an operations leader at a major health maintenance organization discussed […].

Feedback 100

Feedback Customer Experience Quality management Analytics 100

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” The user also has the ability to check passcodes to validate DTMF entry into conference applications, as well as traverse through their IVR system.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. Making the Most of Customer Feedback.

Contact Center 67

Contact Center Abandon rate Benchmark Call Center 67

Fonolo

MAY 1, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 62

Contact Center call center professionals Education Call Center 62

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 79

Feedback Surveys Airlines Benchmark 79

Fonolo

APRIL 30, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 52

Contact Center call center professionals Education Call Center 52

PeopleMetrics

FEBRUARY 4, 2015

But let’s back up a bit and talk about your relationship with customer feedback. Let’s go over three reasons why customer feedback is crucial to your customer experience strategy (in no particular order). Customer feedback can validate perception and/or smash it into pieces. Customer feedback makes the customer tangible.

Feedback 107

Feedback Customer Experience Customer centricity Metrics 107

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. CustomerSure was a clear winner for us to partner with for a number of reasons.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. Scan the QR code with your phone camera to provide feedback on your experience.

Feedback 57

Feedback Surveys Best practices Marketing 57

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Advisor feedback has been highly positive, attrition has dropped, and nearly 1,800 more productive hours each week have been gained.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

ShepHyken

JANUARY 24, 2018

If you’ve ever been to a hotel for a conference, they are the people who set up the audio/visual support, the staging, lighting, rigging, and more. Prior to the “departure meeting”, the director of event technologies is briefed on some of the highlights of the client’s conference, which are brought up during the discussion.

Feedback 247

Feedback Technology Personalization Customer Service 247

Beyond Philosophy

MAY 15, 2023

People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. You’ll get 11 opinions.” ” Having lived through many recessions, I have seen time after time what happens.

Customer Experience 195

Customer Experience Self service Feedback Management 195

ShepHyken

JANUARY 30, 2023

According to the State of Experience & Service Report, here are the most important customer-centric objectives for 2023: Analyzing and using customer feedback. For example, they compare the convenience of online e-commerce companies with their healthcare provider and expect the same quality of experience.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. It’s one thing to implement the survey to get feedback. It’s another to properly use that feedback. It’s most likely a function of the company’s culture.

Customer Service 216

Customer Service Customer centricity Feedback Surveys 216

CX Accelerator

MAY 25, 2022

feedback@ (Contributed by: , @jacobshields20 ). She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. , @A1Customer ). ask@ (Contributed by: , @asogwa_group ). assist@ (Contributed by: , @grazie1110 ).

Customer Support 316

Customer Support Wait times Self service Best practices 316

SmartAction

JANUARY 17, 2023

FORT WORTH, Texas, January, 17, 2023 — In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. . Overall, the feedback was positive. About SmartAction.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

Call Experts

APRIL 8, 2024

Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Feedback is an invaluable part of our desire for continuous improvement. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. Independent judges are contracted by ATSI to evaluate message services over a six-month period.

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Beyond Philosophy

MAY 18, 2023

Many years ago, I participated in a 360-degree feedback event, where your team and others filled out a questionnaire about you and participated in various events. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Management 195

Management Personalization Call Center Customer Experience 195

Totango

JUNE 21, 2023

This cross-functional alignment was a key topic at the recent TSIA World: Interact conference , where leaders across functions emphasized the need for these departments to work together to unlock new growth opportunities​. This enhances your user engagement and ensures your customers are always informed.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Want more stuff like this? Please tell us how we are doing! Complete this short survey.

Entertainment 195

Entertainment Consulting Consulting Technology 195

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Journey mapping 25

Journey mapping Employee engagement Feedback Surveys 25

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

Fonolo

OCTOBER 26, 2022

Here are some tips to foster agent motivation: Offer flexible hours, Ask them for feedback, Equip them with the right software and Allow them to share their skills… Click To Tweet. You know what’s worse than negative feedback? How can agents feel motivated if their hard work is met with zero feedback or rewards? Conferences.

Call Center 142

Call Center Abandon rate Education Contact Center 142

Call Center Weekly

NOVEMBER 19, 2018

Employee feedback I’ve yet to work with anyone, who enjoys denying customer requests. Leadership must be committed to improving and should regularly attend training, seminars and conferences. I recommend leadership review customer feedback, customer satisfaction surveys, and other Voice of Customer data, as a team.

Government 222

Government Contact Center Feedback Consulting 222

ShepHyken

JUNE 19, 2018

Shep Hyken is joined by Marilyn Suttle , conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty. ?. If an employee does not have the right attitude or behavior, a leader needs to step in and provide feedback. Color Your Customers’ World.

Construction 189

Construction Coaching Employee engagement Feedback 189

ShepHyken

APRIL 3, 2017

Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media. In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks.

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

Nicereply

JANUARY 9, 2020

How will you know how they feel if you don’t get their feedback? “. We value feedback a lot here at Front — both internally for our team, and from our customers. feedback being pushed directly to the rated conversation. “We People at Front place a lot of value on customer feedback. “If But it doesn’t stop there.

Feedback 98

Feedback Employee engagement Surveys Customer Support 98

Spearline

MAY 3, 2022

Standard conference functionality. Replicate a conference call and test all conference functionality. Conference call forward functionality. Spearline saves all testing data to your dashboard for immediate feedback and later analysis. Monitor the time it takes from speaking, to when the other side hears the voice.

Benchmark 98

Benchmark Customer Service Accountability Feedback 98

Jon Arnold

SEPTEMBER 11, 2023

I’m not going to recap the sessions here, but the feedback I’ve seen has been overwhelmingly positive - both the experience and the education from the sessions was worthwhile. Roberta is retiring now, so this was her final conference session, and we gave her a nice sendoff - definitely the emotional highlight of the event.

Education 59

Education Consulting Consulting Feedback 59

Totango

APRIL 1, 2022

Having to separately reach out to different departments for input on design and content is painfully time-consuming and makes it incredibly difficult to get timely feedback. We all know that silos are the enemy of efficiency. Unleash the Creativity of Your Teams from Anywhere.

Customer Experience 118

Customer Experience Feedback Enterprise Accountability 118

ShepHyken

FEBRUARY 9, 2018

Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens. Ask for feedback. When you actively solicit feedback, it empowers your employees and sends a clear signal that you’re willing to work on you, too.

Customer Service 378

Customer Service Morale Sales Coaching 378

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Feedback 98

Feedback Coaching Best practices Customer Experience 98