ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. .

Personalization 52

Personalization SaaS Upselling B2B 52

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy.

Education 78

Education Sales Advertising Marketing 78

ShepHyken

JULY 5, 2017

The fifth P stand for Personalization. Personalization is a popular word these days. Companies who can personalize their experiences win over customers. Traditional personalization came from remembering past customers, using their name, building rapport and other personal, human-to-human, interactions.

Personalization 244

Personalization Marketing CRM Sales 244

VirtualPBX

APRIL 1, 2021

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. You can vote your colleagues out of a meeting for any reason you want: It’s nothing personal, but maybe that speech has lasted a little too long. How Video Conference Survivor Works. Vote them off! Start Voting Today.

Morale 98

Morale Metrics Personalization 98

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. We’re personally attending the five below, and possibly more, so please let us know if you’re coming, too! CX Talks, Dallas.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Spearline

SEPTEMBER 30, 2021

In the world of conferencing, where multiple persons each bring some level of poor quality into a call, the collective experience can decline exponentially. The post The benefits of conference testing appeared first on Spearline. Typical network monitoring toolsets enable businesses to monitor performance on their internal network.

Telecommunications 98

Telecommunications Marketing Personalization Management 98

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. We’re grateful to meet in-person again. Our Path Forward – Together.

Contact Center 68

Contact Center Consulting Consulting Technology 68

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Engineering 75

Engineering Education Accountability Technology 75

VirtualPBX

JULY 16, 2020

This includes our VirtualPBX Mobile Softphone that allows you to hold web conferences while on the go. Our Video Calling feature is still in beta testing, and we’re happy to report that the VirtualPBX Softphone is able to create video conferences between two and more callers. Web Conferences With VirtualPBX.

voip 88

voip Enterprise Personalization 88

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. TSIA Customer Success Conference.

SaaS 52

SaaS Education Best practices Marketing 52

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

SaaS 52

SaaS Finance Marketing Technology 52

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link].

Chief Customer Officer 52

Chief Customer Officer Education Accountability Management 52

Customer Service Life

OCTOBER 4, 2018

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. My session, Supporting Your Support Team Starts With You , is going to give you an opportunity (and permission, you busy person you) to tune into yourself.

Personalization 92

Personalization Customer Service Contact Center 92

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. One of the significant changes during COVID-19 was the lack of conferences. It happens to me all the time.

Customer centricity 244

Customer centricity Morale Finance Education 244

Beyond Philosophy

MARCH 14, 2024

If you make a person feel stupid for asking a question or repeatedly criticize a person’s contributions, the other people in the room will notice. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Personalization 195

Personalization Management 195

Beyond Philosophy

JUNE 15, 2023

Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. Develop a brand personality that aligns with your target customer’s emotions, values, and beliefs. Brands have personalities. However, this part isn’t relevant to customers.

Banking 363

Banking Construction Accountability Advertising 363

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Interested in attending an in-person RYG Leadership Hour? Get BIG RYG Content On-Demand.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CSM Magazine

AUGUST 21, 2020

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. In your international business career, you’ve probably noticed that not every person you meet speaks fluent English. You have to be a hundred percent certain what the other person means. Translation Skills.

Accountability 52

Accountability Personalization 52

Beyond Philosophy

DECEMBER 28, 2023

First, by making it easy to ask a question, and second, by ensuring the answer AI generates is personalized and contextual to the customer. Mead says customers want easy, simple, personalized answers. Mead says every customer’s interaction needs EPIC, which stands for easy, personalized, intuitive, and contextual.

Airlines 222

Airlines Self service Call Center Personalization 222

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. My Comment: It has never been easier to personalize an experience for your customers.

Customer Service 163

Customer Service Self service Personalization Marketing 163

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). But rather than just reciting the information in front of them, they put their personality into the responses. Someone commented, “AI is going to make us stupid.” They communicate the information in a way their customers understand and can relate to.

Customer Service 319

Customer Service Customer Support Technology Personalization 319

Satrix Solutions

JANUARY 2, 2019

With that said, experiential learning and in-person connections are still as important as ever, especially for customer experience professionals. Which is why attending conferences are paramount for professional and personal development. Up to date information can be found here. Gainsight Pulse 2019. Dates: May 20-23, 2019.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

Certified Languages International

OCTOBER 26, 2020

As you can see, CHCs hold a special place in our healthcare system, and they are a reason why CLI attended and exhibited at Minnesota’s Many Faces of Community Health Annual Conference. While the venue changed from last year because of the pandemic, the spirit of and devotion to CHCs remained ever present.

Healthcare 98

Healthcare Transportation Education Quality management 98

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By assessing your current experience and the emotions it evokes, you can strategize how to improve it for them in specific—and practical—ways.

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

Beyond Philosophy

NOVEMBER 2, 2023

We think of ourselves as a different person in the future or in the past versus who we are now. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Personalization 222

Personalization Sales 222

Joe Rawlinson

DECEMBER 13, 2018

The result is that now you can hardly win over new customers using generic messages, so it’s crucial to tailor offers and personalize content. The strategy is extremely important since over 60% of consumers expect companies to send personalized offers or discounts based on items they’ve already purchased. Personalize Emails.

Personalization 111

Personalization Marketing Education Sales 111

Call Experts

OCTOBER 23, 2019

Whether you have an in-house team for customer service or you’re using an app to help customers, personalized support solves everyone’s needs. Customer service teams must be developed to offer scalable personalized support. How to Provide Personalized Customer Service. Summer HR Conferences. A quick recap. (1)

Personalization 53

Personalization Customer Service outsourcing Self service 53

Jon Arnold

OCTOBER 26, 2021

Wow - probably February 2020 for Future of Work Expo - that was the last in-person event for me once Covid hit. After that, I’m going coastal to San Diego for the SCTC annual conference. When was the last time I did a “Next Stop” post? My blogging has gone dark for too long as well - sorry about that.

Personalization 59

Personalization Contact Center 59

Mindtouch

JUNE 3, 2018

Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show.

B2C 48

B2C B2B Education Accountability 48

Fonolo

OCTOBER 3, 2017

This is why the National Credit Union Call Center Conference is so important. Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs.

Call Center 52

Call Center Abandon rate Abandon Call Morale 52

Beyond Philosophy

SEPTEMBER 21, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus the quality of the answers is high and the price couldn’t be lower. Click here.

Construction 222

Construction Marketing Personalization Management 222

CCNG

MAY 18, 2022

Connection – This should feel like a “homecoming” of sorts, especially for people that haven’t seen each other in person for a long time, or perhaps never met in person at all before. And the complexity of figuring out which personal and business supplies need to be transported back and forth on any given day.

CCNG 195

CCNG Transportation Personalization 195