Playvox
FEBRUARY 13, 2023
Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task.
CustomerSuccessBox
SEPTEMBER 30, 2021
Speakers: Puneet Kataria with Antony Lipman is CustomerSuccess and training manager at Practi Test- a leading end-to-end test management platform and Aaron Thompson is a General Partner at SuccessHACKER, the leading provider of Customer Success Enablement and Education. Webinar 4- Customer Success Strategy for an Economic Downturn.
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Playvox
DECEMBER 15, 2021
They both come with coaches, leaders who motivate the team to do their best work. A top-ranked customer support platform with 4,000 employees serving customers in 160 countries, Zendesk knows a thing or two about customer relationships. In fact, the best customer experiences are built with Zendesk.
Nicereply
JUNE 21, 2021
As a leader, coaching people to speak up and then acting on what they say will give them confidence in their skills to help your customers thrive. ” Customer advocacy means ensuring that you are there for the customer at each step, from initial contact to ticket resolution and beyond. Staying Mentally Strong.
GetFeedback
FEBRUARY 15, 2019
This can be done through surveys after an interaction, either sent through an automated phone call or email tools or even by making a personalized call to a customer for detailed feedback. To go beyond this, consider tracking long-term employee development through training sessions, coaching, and performance meetings.
SmartKarrot
NOVEMBER 8, 2022
Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).
SmartKarrot
MAY 11, 2023
Track usage and overall customer happiness by keeping an eye on client health. Improve the Kanmon experience by working together with the development, product management, and support teams to increase customer advocacy and escalations. Deliver first-rate customer support over the phone and/or email in a busy setting.
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