SmartKarrot

DECEMBER 2, 2022

Focus on increasing NRR by ensuring the CSM team is showing customers ROI, increasing product adoption, and resolving issues quickly and effectively. Collaborate with sales, solutions consultants, support, and professional services to prepare account plans and support the customers with the right resources. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

NOVEMBER 11, 2021

Work closely to manage and grow the current NA CS leaders (and the rapidly growing team of CS Coaches). Use creative problem solving to help customers reach their business goals and maximize the value they are getting from the services. Build deep relationships that turn your customers into power users and evangelists of the services.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Monitor customer health to track usage and overall customer satisfaction. Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Allison Pickens. Annette Franz. Daphne Lopes. contact-form-7].

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 14, 2021

This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Enable customer interactions in a manner that establishes credibility and trust as a business advisor.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

CSM Practice

JANUARY 17, 2017

Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program. Then, the customers are assigned professional services consultants to implement the solution and train them in using it. Provide your Customer Success Managers with coaching and set them up with a mentor.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

MARCH 26, 2021

Hire, develop, and retain exceptional talent – including coaching team members on incremental lift studies, developing reporting practices, and creating a training curriculum to enhance the team’s skills. You will assume overall customer adoption responsibility and act as a mentor and product expert toward your customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

DECEMBER 22, 2020

This is a “player/coach” role by design. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. It is 100% online and highly interactive.

Best practices 22

Best practices SaaS Accountability Education 22

ClearAction

OCTOBER 10, 2017

Those tend to be situations that span multiple parts of the company, span multiple processes, and where there is no one that is holistically looking at a problem, that’s where our customer experience team steps in.” ” Take a page from VMware’s playbook. Image licensed to ClearAction by Shutterstock.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Amity

APRIL 24, 2017

Outside of myself, we have two types of roles: the first one is Customer Success Management which includes Managers and Associates. They manage different types of customers and focus on the proactive “coaching” activities. Even in Marketing, customer advocacy is a huge part of our strategy.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Chip Bell

MAY 7, 2019

As customers, we do not tweet, blog or speak about good service, only about service with sprinkles. What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? ” But if asked to surprise more customers pleasantly, they feel less like worker bees and more like fireflies.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80