CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Integrity Solutions

MARCH 3, 2020

The most persistent contact center challenges can be overcome by making coaching a part of the culture and developing your agents’ listening and problem-solving skills. For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. The Power of Coaching.

Contact Center 62

Contact Center Coaching Scripts Management 62

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service 58

Customer Service Banking Education Scripts 58

teleopti

AUGUST 23, 2019

Likewise, contact centres try to avoid anything that takes agents away from direct customer care, for example, extra coaching, team meetings, comfort breaks, helping other departments and system downtime. 5 ways to strike the right balance with WFM. Fortunately, WFM is at hand and here are five ways to get the balance right: 1.

Coaching 63

Coaching Morale Best practices Contact Center 63

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative interaction can affect the customer’s overall experience. At a time when every customer counts, we must never forget how our customers see us. I never received a reply.

Customer Service 310

Customer Service Coaching Advertising Scripts 310

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Seek them at Pulse or a conference near you to deepen your connection. Outstanding Customer Success Strategists. And here they are!

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative interaction can affect the customer’s overall experience. At a time when every customer counts, we must never forget how our customers see us. I never received a reply.

Customer Service 156

Customer Service Coaching Advertising Scripts 156

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19

SharpenCX

DECEMBER 2, 2020

American businesses risk a staggering $494 billion in revenue from poor customer care, according to the 2020 National Customer Rage Study. . With financial losses of such scale on the line, the stakes have never been higher to deliver good customer service in your call center. Today, we’re getting tactical.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

Integrity Solutions

JULY 26, 2019

When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and creating true customer engagement. Instead, it’s a by-product of the transactional approach to customer conversations.

Coaching 67

Coaching Scripts Contact Center Call Center 67

Stafford Communications

JULY 16, 2020

All of us who make our living in customer service knew that the contact center would have to adapt, and we have. Arrive and get settled in the nicest conference room. How is recruiting, training, and coaching handled? These are key enablers of any customer care operation. Sound familiar?

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

aircall

NOVEMBER 21, 2022

Delight your customers by transferring them efficiently. 49% of people find that long waiting times is the most frustrating thing about contacting customer service. Moreover, with 50% of people stopping buying the brand after a negative customer service experience, providing high-quality customer service is a must.

CRM 62

CRM Wait times Consulting Consulting 62

Amity

OCTOBER 31, 2016

In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. We wanted to transform our team from one with a reactive approach to customer service into a one with a proactive approach to making our customers successful. That’s when I came on.

Coaching 0

Coaching Engineering Upselling Marketing 0

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. .

voip 52

voip Enterprise Interactive Voice Response CRM 52

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Helping CS teams around the globe, the firm offers high-quality CS strategy design services for executives looking to scale their operations, while producing quick and tangible business results. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CX Global Media

JULY 11, 2019

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Playbook and Planner.

Contact Center 120

Contact Center CCNG Morale Coaching 120