Cisco - Contact Center

MARCH 5, 2024

Security service edge (SSE) technology was created to protect remote and branch users with a unified, cloud-delivered security stack. To understand how SSE solutions protect organizations and their… Read more on Cisco Blogs

Technology 75

Technology 75

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. For more information about data privacy, see the Data Privacy FAQ.

Best practices 81

Best practices APIs Transportation Personalization 81

TechSee

FEBRUARY 19, 2024

Increased Customer Convenience Customers appreciate swift and round-the-clock service. Whereas chatbots promised to eliminate long wait times on the phone and 24/7 service, customers were often left frustrated. Less Stress for Customer Service Agents Automation eases the load on human agents by sorting and prioritizing requests.

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

Momentum Telecom

JUNE 6, 2022

You might need the support of a managed cloud services provider (MCSP) like Momentum. Empower your remote and hybrid workforce to sync up while meeting your standards for reliability and security with: Unified communications. Multiple levels of security. Enhanced IT Security. Sound like a familiar undertaking?

Telecommunications 98

Telecommunications Construction Service level Technology 98

Cisco - Contact Center

AUGUST 25, 2023

At Cisco Live 2023 , Cisco announced Cisco Secure Access ; a cloud-delivered Security Service Edge (SSE) product that provides comprehensive security capabilities converged in one solution, providing … Read more on Cisco Blogs

Management 94

Management 94

Momentum Telecom

MARCH 6, 2024

In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1]

SaaS 52

SaaS Management Technology Marketing 52

Cisco - Contact Center

SEPTEMBER 21, 2023

Co-authored by Zaheer Aziz The challenges The increasing adoption of cloud and Secure Access Service Edge (SASE) is a sign of how rapidly the world of networking and security is transforming.… Read more on Cisco Blogs

Banking 91

Banking Customer Experience 91

AWS Machine Learning

APRIL 22, 2024

To solve this pain point, we can use Lightweight Directory Access Protocol (LDAP) and LDAP over TLS/SSL (LDAPS) to integrate with a directory service such as AWS Directory Service for Microsoft Active Directory. With the directory service, you can centrally maintain users and groups, and their permissions.

Scripts 86

Scripts Engineering Management Benchmark 86

AWS Machine Learning

MARCH 13, 2024

Typically, these datasets are aggregated in a centralized Amazon Simple Storage Service (Amazon S3) location from various business applications and enterprise systems. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3. Create a security group called DemoSG.

Accountability 89

Accountability Engineering Enterprise Big data 89

Calltools

MARCH 8, 2023

The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. With worldwide end-user spending on public cloud services to total $591.8 With worldwide end-user spending on public cloud services to total $591.8 But what are the benefits of this innovation?

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management.

Contact Center 128

Contact Center Technology Coaching Analytics 128

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Because you want the best for your customers, and many of them want to take advantage of the cloud. Momentum’s Managed Cloud Service Offerings.

Management 98

Management Interactive Voice Response CRM Technology 98

Cisco - Contact Center

MAY 9, 2023

As the operator of the industry’s largest cloud networking service, Cisco Meraki places advanced security as a top focus of our platform. In keeping with our commitment to securely serve our c… Read more on Cisco Blogs

Government 98

Government 98

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. AWS IoT Greengrass is an Internet of Things (IoT) open-source edge runtime and cloud service that helps you build, deploy, and manage edge device software.

Engineering 89

Engineering APIs Management Enterprise 89

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why AWS DeepRacer?

Telecommunications 102

Telecommunications Engineering Chatbots CRM 102

ConvergeOne

SEPTEMBER 19, 2023

Recent events in the news make it extremely clear that the ever-evolving security landscape can leave organizations uncertain about their vulnerabilities. This is where C1’s Virtual Chief Information Security Officer (vCISO) service becomes invaluable.

75

75

Global Response

JANUARY 22, 2024

Technological Advancements Shaping The Future of Outsourcing Technological advancements such as artificial intelligence (AI), cloud-based computing, and robotic process automation (RPA) are significantly shaping the industry. AI fosters innovation in outsourcing by enabling the development of new services and business models.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

OCTOBER 18, 2023

This post details how Purina used Amazon Rekognition Custom Labels , AWS Step Functions , and other AWS Services to create an ML model that detects the pet breed from an uploaded image and then uses the prediction to auto-populate the pet attributes. AWS CodeBuild is a fully managed continuous integration service in the cloud.

APIs 94

APIs Metrics Consulting Consulting 94

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

Management 52

Management Engineering CRM Finance 52

Fonolo

FEBRUARY 23, 2022

Maintaining a thorough understanding of cybersecurity threats and how to stop cybercriminals in their tracks is key to keeping everyone’s data secure and remaining PCI compliant. A Complete Guide to Call Center Security. Developing a successful call center security strategy isn’t a fast and easy process. Cloud Data Backups.

Call Center 87

Call Center Contact Center Technology Personalization 87

SharpenCX

NOVEMBER 10, 2021

It’s a daunting task to find new cloud technology for a contact center. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. How much visibility would you like to have on your service KPIs?

Cloud contact 128

Cloud contact Contact Center Technology Accountability 128

Cisco - Contact Center

MAY 1, 2023

Secure Access Service Edge (SASE) is a hot topic for our customers. Due to hybrid and remote working, cloud migration, and SaaS adoption, customers are running more traffic over the Internet than… Read more on Cisco Blogs

SaaS 98

SaaS 98

Spearline

NOVEMBER 23, 2021

The rise of cloud-PBX There are many benefits of cloud-PBX for business customers. But there are cloud-PBX challenges to consider. Cloud-PBX growth All this feeds into the explosive growth we’re seeing in the adoption of cloud-PBX solutions. Demand is impressive but there are cloud-PBX challenges.

Marketing 98

Marketing Telecommunications voip B2B 98

Momentum Telecom

OCTOBER 19, 2023

Cloud-Based VoIP Systems Cloud-based VoIP systems are hosted and managed by a third-party provider in the cloud rather than installed and maintained at a business location. Like on-prem VoIP systems, cloud-based systems also use the internet to transmit voice calls and eliminate the need for traditional telephony infrastructure.

voip 97

voip Analytics Management 97

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn current operational and architectural recommendations for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in AWS. This post focuses on the Security pillar of the IDP solution.

APIs 83

APIs Accountability Enterprise Transportation 83

Momentum Telecom

OCTOBER 24, 2023

Cloud Voice has gained popularity as businesses seek more scalable, agile, and cost-effective solutions for their communication needs. Around 61% of CEOs say they plan to switch from traditional phone systems to cloud voice , adding to the 35% of companies already using this flexible technology. What Is Cloud Voice?

CRM 52

CRM Metrics Service level Management 52

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. In our example use case, an LLM service is designed to answer employee healthcare benefit questions or provide a personal retirement plan.

Chatbots 90

Chatbots Healthcare Accountability Engineering 90

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Cloud Driven Storage Devices. Accounting Software.

Technology 188

Technology Finance Accountability Banking 188

AWS Machine Learning

APRIL 13, 2023

Based on this, CodeWhisperer automatically determines which cloud services and public libraries are best suited for the specified task, builds the specific code on the fly, and recommends the generated code snippets directly in the IDE. Detailed insights on the security issues found are provided directly in the IDE.

Scripts 84

Scripts Engineering Consulting Consulting 84

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Feedback 83

Feedback Consulting Consulting Enterprise 83

ConvergeOne

JULY 27, 2021

With public cloud adoption becoming the way of life for the increasing number of organizations looking to solve business challenges with remote working, questions about its security implications are inevitable. However, security has many different meanings and challenges in the public cloud with native solutions.

Management 100

Management Government SaaS Accountability 100

AWS Machine Learning

AUGUST 4, 2023

We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models.

APIs 73

APIs Engineering Enterprise Technology 73

Cisco - Contact Center

NOVEMBER 14, 2023

When it comes to protecting a hybrid workforce, while simultaneously safeguarding internal resources from external threats, cloud-delivered security with Security Service Edge (SSE) is seen as the… Read more on Cisco Blogs

Surveys 52

Surveys 52

VirtualPBX

SEPTEMBER 8, 2023

At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

Spearline

JUNE 2, 2022

In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. This is in sharp contrast to areas such as ‘facilities’, in which service leaders expect a 3.3% But, when it comes to security, those fears seem to be dissipating.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

OctopusTech

MAY 19, 2021

Backing up your data files, especially if you’re going to upload them on cloud storage, can be tedious. B.) Info about products or services. 4. Own a cloud backup system. Having a cloud storage structure for your files is necessary. It offers an extra security shield if your first backup system fails.

Call Center 116

Call Center outsourcing Big data Personalization 116

Fonolo

JANUARY 6, 2022

It’s easy to get caught up in performance metrics and service levels , but as a call center leader, security should also be at the forefront of your concerns. Cybercriminals are aware that many businesses have pivoted to provide either all or most of their services online and via contact centers. The Golden Rules of SLAs.

Call Center 81

Call Center Accountability Finance Healthcare 81