Fonolo
NOVEMBER 16, 2023
A well-designed chatbot can be a powerful addition to your call center toolkit. By now, most of us have noticed that there’s a world of difference between a generative language model like ChatGPT, an AI-driven virtual assistant like Amazon’s Alexa, and the simple, self-service chatbots launched on many websites.
Jon Arnold
JANUARY 18, 2023
Got another webinar to share here. As the title in the visual below shows, we’ll be exploring the bigger picture for AI in the contact center, and why it’s much more than chatbots. This one is with NICE , and it draws on a recent white paper I did for them.
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24-7 InTouch
MARCH 29, 2023
The post On-Demand Webinar: The Chatbot Will See You Now: How Digital Mental Health Can Revolutionize Workplace Well-Being appeared first on IntouchCX.
Fonolo
OCTOBER 5, 2023
2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? 25, 2pm ET/11am PT for a live 30-min webinar. With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. Join us Oct. Save your seat!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Register today and receive FREE GIFTS from Steve after the webinar! 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Inbenta
JUNE 19, 2020
What is a transactional chatbot? Source: Chatbot Magazine). A transactional chatbot acts as an agent on behalf of humans and interacts with external systems in order to accomplish a specific action. How does a transactional chatbot work? Transactional chatbot use cases.
Comm100
JULY 5, 2022
As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. By the end of this webinar, you will know: If your organization is ready to implement AI. But is this the best place to burn our operational calories?
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. After attending this exclusive webinar with Shannon Tipton, you'll be able to: Apply the concept of conversational drip delivery to your current curriculum.
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