SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Creative Virtual

OCTOBER 8, 2021

To help you keep that Customer Service Week momentum going, destinationCRM is hosting a roundtable webinar next week: Conversational AI: The Future of Customer Service? Conversational AI solutions, like chatbots and virtual agents, can have a powerful impact on customer loyalty and retention.

Customer Service 105

Customer Service Virtual Agent Chatbots Self service 105

SmartAction

JUNE 9, 2023

Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. Chatbots often answer FAQs, and guide users through various processes. They are widely used in customer support, providing 24/7 assistance.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

SmartAction

JUNE 27, 2023

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past. No worries!

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

SmartAction

JUNE 30, 2023

Stop tying up your queues and live agents with repetitive, monotonous tasks. Virtual Agents with SmartAction can let your customers self-service on their time, and free up your live agents to handle more difficult conversations. Let us help take your contact center to the next level through AI voice, text, and chat.

Customer Experience 85

Customer Experience Customer Service Virtual Agent Self service 85

Creative Virtual

AUGUST 5, 2020

Creative Virtual’s V-Person virtual agents and chatbots certainly experienced this trend, setting a record-breaking spike in usage during the first half of 2020. An additional 33% saw “some trend’ of this happening.

Virtual Agent 52

Virtual Agent Customer Experience Chatbots Self service 52

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

SmartAction

NOVEMBER 30, 2021

The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context. Add capabilities for the virtual agent to find a room near a pool at each resort.

Virtual Agent 83

Virtual Agent Interactive Voice Response Contact Center Customer Experience 83

SmartAction

MARCH 7, 2023

Download Now WEBINAR Conversational AI in 2023 Watch one of our latest webinars to get industry-leading insight on how conversational AI is truly changing the game when it comes to complex customer interactions, in 2023 and in years to come.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?

Interactive Voice Response 76

Interactive Voice Response Contact Center Virtual Agent Self service 76

Creative Virtual

DECEMBER 6, 2018

There’s such a buzz around artificial intelligence (AI) and chatbots today, and it’s certainly a space that has changed a lot since I founded Creative Virtual 15 years ago. The best way to understand this is to see real examples, so be sure to watch the webinar recording to see the live demonstrations I shared.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Best practices 40

Netomi

APRIL 28, 2022

Empowering businesses around the globe, SaaS platforms are widely adopted for their accessibility, compatibility, and operational management – whether that is for hosting company-wide meetings and webinars (Zoom), sending and analyzing engaging email campaigns (MailChimp), or even signing legal contracts (DocuSign).

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Creative Virtual

OCTOBER 3, 2018

Chatbot technologies are becoming more and more common in the business world, but I think most companies have not realized yet how interdisciplinary these artificial intelligence (AI) tools can be. But what about the long-term pros of having a chatbot? By Laura Ludmany, Knowledgebase Engineer. Long-term benefits go beyond that.

Chatbots 40

Chatbots Banking Advertising outsourcing 40

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Creative Virtual

SEPTEMBER 11, 2018

In this webinar, part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel shares an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact center performance, and increase customer satisfaction scores.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

SmartAction

OCTOBER 8, 2018

In our recent thought leadership webinar, “ Make It Easy For Your Customers to Self-Serve ,” we identify market trends and the competitive advantages of using AI automation across multiple channels. The do-it-yourself model, which many chatbots use, allows you to purchase a platform that uses natural language processing to help automate more.

Call Center 40

Call Center Virtual Agent Chatbots Self service 40

Avaya

APRIL 10, 2019

Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.

Contact Center 71

Contact Center Analytics voip Virtual Agent 71

SmartAction

NOVEMBER 27, 2018

Watch the full webinar here. Customers can begin on a company’s website, communicate with an AI chatbot, then transition to a call. For example, health plans should capture that an explanation of benefits was recently sent to customers and make this data point accessible to the virtual agent. Read our reviews.

Call Center 40

Call Center Virtual Agent Customer Experience outsourcing 40

Verint

MAY 1, 2018

From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans”. Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. May 10; Online Webinar. May 29; Online Webinar.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

Creative Virtual

OCTOBER 5, 2018

Whilst I’m all for automation – as you would expect from someone leading a company that develops chatbot technology to automate customer service! – Luckily customer service chatbots can have a personality and engage in small talk – anything from talking about the weather to politely declining a date.

Chatbots 40

Chatbots Customer Service Technology Customer Experience 40

Fonolo

JANUARY 17, 2018

Chatbots have earned a number of pseudonyms over the last few years. I mean, you wouldn’t call your customer service agent by a different name other than the one they gave you, right? It’s important to understand that not everything that comes under the umbrella of artificial intelligence is considered a “chatbot”.

Chatbots 125

Chatbots Interactive Voice Response Virtual Agent Contact Center 125

SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87

Creative Virtual

OCTOBER 2, 2018

Personalisation (virtual or in-person) is an expectation and if a user logs on to a smart system, the system can be programmed to already know that Joe has a birthday on Sept 22 nd and that his mobile phone package includes unlimited WIFI. Happy Customer Experience (CX) Day! The post Are We Chatting or are We Serving?

Advertising 40

Advertising Banking Chatbots Personalization 40

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Creative Virtual

NOVEMBER 20, 2018

Chris Ezekiel, Founder & CEO of Creative Virtual, will join Engage Customer on Tuesday, 27 November for a webinar to address this question, Orchestrating a Seamless and Efficient Customer Experience. Best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Best practices 40

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. You will learn so much more in an upcoming, interactive webinar focused solely on self-service.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

Creative Virtual

AUGUST 29, 2018

On Thursday, 6 September Chris Ezekiel , Creative Virtual’s Founder & CEO, will feature the combination of AI and human input during the company’s sixth annual CRMXchange Technology Innovation Showcase webinar.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

JustCall

MARCH 29, 2022

Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. This is where chatbots come into play. Virtual agents can handle everything from ordering to tracking and query management. There are numerous ways in which sales can incorporate automation. Post Sales Activities.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Netomi

APRIL 7, 2022

“Alone we are one, yet together we are stronger,” Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers, noted in a recent Netomi webinar. While Alexandra was referring to teams of call center agents, the same idea rings true when it comes to integration of systems and softwares.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52