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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

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Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices

Comm100

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for.

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4 Ways Chatbots Are Re-inventing Customer Service

Advantage Communications

Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience.

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5 Top Customer Service Articles of the Week 11-29-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Magazine) Employee turnover is always a stressful situation. 4 Ways Chatbots Help for CX Smooth Sailing This Holiday Season by Bob Grohs. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Top 5 Customer Service & CX Articles for Week of December 4, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Here are my top five picks from last week.

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AI Chatbots for Customer Service: Transforming Support with ChatInsight

CSM Magazine

Have you been waiting for the day you can scale up your customer service operations without hassle? AI chatbots for customer service provide seamless customer support that businesses need to succeed. Further, it routes basic tasks to AI, enabling your enterprise to address customer queries efficiently.

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5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you. by Michael Stelzer.