Eight Questions Online Retailers Should Ask before Outsourcing Customer Service
CSM Magazine
OCTOBER 5, 2022
Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service or product orders, requests, and issues. The BPO company should be able to deliver excellent customer satisfaction.
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