Amplifai Coaching Category

APRIL 7, 2023

Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI. Is your call center trying to save money?

Coaching 52

Coaching Contact Center Call Center 52

JustCall

MAY 6, 2022

This is why data-driven sales coaching is so important. . As a sales manager or leader, a big part of your responsibility is to coach your reps and assist them in their growth. Now, of course, real-time sales coaching is far from easy. Speaking to everyone with a single coaching program is ineffective. .

Coaching 52

Coaching Sales Morale Feedback 52

Amplifai Coaching Category

JUNE 15, 2023

Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.

Coaching 75

Coaching Call Center 75

CSM Magazine

JUNE 28, 2022

AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation. Zenarate AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S.,

Coaching 52

Coaching Contact Center Healthcare Scripts 52

Amplifai Coaching Category

FEBRUARY 4, 2021

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!? (..)

Coaching 52

Coaching Contact Center Technology 52

Amplifai Coaching Category

JANUARY 12, 2021

In a conversation with a prospective customer last month, we were talking about augmenting managers' time and coaching competency and we were asked, "How do you save my team leaders time and help make them better coaches?" It's an excellent question, and one we're often answering so we thought we'd share it.

Coaching 52

Coaching Management 52

ShepHyken

JANUARY 22, 2020

That quote comes from Dan Sullivan, founder and president of the Strategic Coach program. I’ve learned a lot over the years by attending his workshops and coaching sessions. Ask yourself which category you fall into. “There are two kinds of people: Batteries Included and Batteries Not Included.”. They contribute.

Coaching 350

Coaching Personalization Customer Service Sales 350

Amplifai Coaching Category

JULY 10, 2023

Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.

Coaching 40

Coaching Call Center Feedback Personalization 40

Amplifai Coaching Category

JANUARY 12, 2021

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!?

Coaching 52

Coaching Call Center 52

CCNG

NOVEMBER 8, 2023

A recent article in the Harvard Business Review goes even further when it states: “Despite the media narrative to the contrary, generative AI will not wipe out entire categories of jobs, such as those in customer service. Agents need coaching to improve weaker skills - get the AI to advise and guide what needs to be improved.

Customer Service 195

Customer Service Coaching Chatbots Contact Center 195

Amplifai Coaching Category

JANUARY 12, 2021

So what is it fundamentally that we want from coaching? What is the return on our time investment? The simplest answer is.

Coaching 52

Coaching 52

AskNicely

MARCH 13, 2016

Business software review platform G2 Crowd recently named AskNicely as a “High Performer” in the Enterprise Feedback Software category where it topped competitors on every measure of customer satisfaction. Dave Sewell, Gazelles Business Coach. Read more AskNicely reviews.

Enterprise 60

Enterprise Feedback Coaching Surveys 60

Amplifai Coaching Category

OCTOBER 1, 2020

The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.

Coaching 52

Coaching 52

Amplifai Coaching Category

JANUARY 12, 2021

Customers have shared with us many times that they had little insight into how much coaching was really being done, or who their most effective coaches were.

Coaching 52

Coaching 52

CX Global Media

JANUARY 15, 2019

When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more. Spoils of War.

Contact Center 304

Contact Center Schedule adherence Coaching Metrics 304

Amplifai Coaching Category

OCTOBER 1, 2020

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

Coaching 52

Coaching Call Center Contact Center 52

CCNG

SEPTEMBER 27, 2023

Every contact center has some sort of knowledge base, whether it’s a depository of articles with a search bar at the top of the screen, an electronic library with categories of articles, a notebook, or even those sticky notes around the agent’s monitor and desk. So what exactly is the agent doing?

Management 195

Management Average Handle Time Self service First call resolution 195

SharpenCX

OCTOBER 8, 2019

We’re digging into five categories of metrics Gartner identified in their Future of Customer Service Analytics Report as the customer experience KPIs to watch. Here, we step beyond employee engagement and look at this category as your agents’ holistic experience. We like to think of this category as quality assurance (QA).

Coaching 59

Coaching Average Handle Time Metrics Customer Experience 59

Amplifai Coaching Category

JANUARY 12, 2021

Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike - here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.

Morale 59

Morale Coaching Call Center Customer Experience 59

SharpenCX

OCTOBER 8, 2019

We’re digging into five categories of metrics Gartner identified in their Future of Customer Service Analytics Report as the customer experience KPIs to watch. Here, we step beyond employee engagement and look at this category as your agents’ holistic experience. We like to think of this category as quality assurance (QA).

Coaching 52

Coaching Average Handle Time Metrics Customer Experience 52

Comm100

JUNE 26, 2018

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any team – the Coach. Coaches are focused on improving performance during the moment, and the skills required for an excellent coach are very distinct. This is where a coach comes into play. Coaching Skills.

Coaching 42

Coaching Feedback Morale Accountability 42

Amplifai Coaching Category

FEBRUARY 4, 2021

How do you develop your contact centers coaching competency and consistency, at scale, across multiple teams, programs, sites and locations? You leverage technology to augment both your processes and your people!

Coaching 40

Coaching Contact Center Technology 40

Playvox

FEBRUARY 27, 2024

fall into the “engaged” category. From recognizing employees to making coaching easier, AI can help improve employee happiness, job satisfaction, and overall well-being, among many other benefits to significantly impact company culture and organizational success. But only 23% of employees worldwide and 32% in the U.S.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

CSM Magazine

SEPTEMBER 14, 2023

The report also recognizes Calabrio as a Value Index Leader in 6 of 7 evaluation categories: Adaptability, Capability, Manageability, Reliability, Usability, and Validation. Calabrio , the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management.

Management 59

Management Coaching Contact Center Customer centricity 59

Calabrio

MAY 3, 2021

It was during his sophomore year there that David became a student manager for the men’s basketball team and forged an important connection that continues to inspire him to this day: he worked alongside American college basketball coaching legend Tom Izzo. So I borrow another play from the Coach Izzo and MSU playbook: ‘I am because we are.’

Contact Center 105

Contact Center Coaching Surveys Accountability 105

Amplifai Coaching Category

JANUARY 12, 2021

Consider this.all behavior IS action, but there are different categories of actions, and that differentiation is extremely useful when observing and evaluating performance in preparation for coaching.

Coaching 52

Coaching 52

Integrity Solutions

AUGUST 24, 2022

What they don’t always recognize is that it’s something that can be developed through effective training and coaching. These and other alignment checks should be part of the ongoing performance strategies of the sales manager and coach. Senior leaders prioritize coaching and expect others to coach their teams.

Sales 88

Sales Coaching Calibration B2B 88

Beyond Philosophy

NOVEMBER 15, 2018

For example, have you ever seen a Chanel or Coach bag that has big logos all over it? Those are the bags targeted toward the consumer participating in Conspicuous Consumption, meaning the purchaser wants everyone to know it is a bag from Chanel or Coach. These answers would fall into the hidden drivers category.

Construction 370

Construction Coaching Customer Experience 370

Amplifai Coaching Category

JANUARY 18, 2021

Skill gaps are growing – because of the continued digital evolution and increasing necessity for contact center Agents to apply deeper relationship-building, multi-tasking, and problem-solving skills.

Coaching 52

Coaching Contact Center 52

ShepHyken

NOVEMBER 18, 2022

The very same site visitors will be easy to move between categories of the site and product cards and make orders. The site can take orders all the time, thereby increasing the company’s profits. . No less important is the fact that the product will be completely unique and client-centric.

B2B 167

B2B Customer Support Best practices Coaching 167

Beyond Philosophy

JULY 14, 2022

I’ve coached team members to let their humor come out in business. Wordplay falls in this category, too. People are often more willing to listen after someone makes them laugh, making way for us to be more persuasive. There are also a bunch of documented health benefits of laughter. It can reduce tension.

Coaching 413

Coaching Consulting Consulting Personalization 413

Tethr

MAY 10, 2021

The platform’s scores and categories can be used to determine the sales or service subject, route interactions to the right teams, and even train chatbots for optimal efficiency. This type of optimization allows you to maintain fewer agents, and to look for a very specific skill set in the agents you train and coach.

Call Center 92

Call Center Coaching Chatbots CRM 92

Callminer

NOVEMBER 27, 2018

All you need to do is to create analysis ‘categories’ for complaints. Armed with these categories the analytics software will find every occurrence so that the root cause of the complaint can be isolated, and steps taken to fix the issue. All of the these ‘sins’ are avoidable.

Analytics 186

Analytics Coaching Technology Surveys 186

Hodusoft

JUNE 17, 2021

HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Category Leader in the list.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Integrity Solutions

NOVEMBER 29, 2022

Are our sales managers coaching? Coaching is a critical component of sales training success, and that doesn’t mean just checking in on activity and numbers. Is the coaching perceived as valuable by the sales team? And more to the point, do sales reps feel they’re being coached? Reinforcement.

Metrics 87

Metrics Sales Coaching Accountability 87

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. fall in the “engaged” category. It also lets supervisors assess and take the necessary action to help with training and coaching. Yet managers continue to fall short.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Tethr

FEBRUARY 12, 2021

A: Our TEI scores are based on categories. Each category tracks a single effort-based variable like churn, acknowledgment, frustration, and others that might be familiar from other QA scoring methodologies—but in this case, we use only those categories that measure effort to create this score. Aren’t the scores enough? .

Call Center 76

Call Center Metrics Coaching Contact Center 76