Obvious Contact Center Agent Burnout Problem Revealed

Call Center Coach

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported.

Protecting Against Burnout: Tips & Tricks for Support Agents’ Mental Health

Nicereply

Though one long shift won’t cause serious burnout for your staff, the long-term buildup of stressors and environmental factors will. Being a customer service agent is hard. All those factors can combine to cause agent burnout. Jesse has been a support agent for five years.

What is Call Center Performance Management?

Talkdesk

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Contact center agents may also take issue with the performance metrics being used to assess them.

Is Outbound Telesales Making a Comeback?

Robert Davis

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Throughout the call, the Telesales Agent needs to demonstrate a genuine and sincere interest in the customer.”.

Is outbound telesales making a comeback?

Robert C. Davis and Associates

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Throughout the call, the Telesales Agent needs to demonstrate a genuine and sincere interest in the customer.”.

2017 Conference Recap: ICMI Contact Center Expo

Call Center Coach

Hiring the Best Contact Center Agents through Candidate Experience. Hiring the best contact center agent is getting more complex with each passing year. Obvious Contact Center Agent Burnout Problem Revealed. How Dumb is it for Your Supervisors to Support Agents?