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Survey Design – Best Practices

Lumoa

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. The post Survey Design – Best Practices appeared first on Lumoa.

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B2B Customer Segmentation: Six Best Practices

Totango

This article will give you six best practices for optimizing your B2B customer segmentation. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. Databases store customer data in organized categories for efficient retrieval and use.

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization. Have a look to learn more about this category of software and what makes certain solutions stand out from the crowd. Scheduling Software Buying Tips for Call Centers.

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Navigating outpatient best practices, part 2: How AI-powered workflows drive appropriate documentation accuracy and reimbursement

Nuance

It’s a massive task, requiring outpatient clinics across the nation to review patient charts to ensure Hierarchical Condition Categories (HCCs) are correctly documented for each patient. In the previous article in this series, we [.] But, with an AI-first approach to clinical documentation integrity, it needn’t be.

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Navigating outpatient best practices, part 3: How MyMichigan Health is improving clinical documentation integrity

Nuance

In the previous articles in this series, we’ve looked at the evolving outpatient reimbursement landscape and the critical importance of suspecting, capturing, and recapturing Hierarchical Condition Categories (HCCs). MyMichigan Health is [.]

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7 Customer Onboarding Best Practices

Totango

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

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6 attributes to look for in your CCaaS provider

Eptica

Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site. We examine what to look for when picking a partner to ensure long-term success. We examine what to look for when picking a partner to ensure long-term success.