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Five best practices for effective employee coaching

Callminer

Read this blog for employee coaching strategies. As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs.

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Best Practices of Great Coaches

The Northridge Group

Coaching contact center associates to drive a differentiated customer experience that delights customers is a tall order for their managers, who must continually strike a balance between associate development and sustained business outcomes. Highly effective coaches know that coaching to behaviors is what improves metrics!

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Call scoring: Best practices for better agent coaching

Tethr

Here’s how contact center leaders can turn their call scoring and QA process from a check-the-box activity into a source of better customer experiences.

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9 Call Center Environment Best Practices

Callminer

Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. With real-time call quality monitoring , managers can provide personalized feedback and coaching, ultimately resulting in better-performing agents and increased customer satisfaction.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster. How can you speed it up?

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12 Call Center Best Practices You Need to Be Doing Right Now

Callminer

The following is a look at 12 call center best practices that can help to retain top talent and provide for an improved experience for customers: Evaluate Agents During the Interview Process. Instead, you should incorporate regular coaching sessions into your processes to help underperforming agents. But the question is: How?

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance.

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The Rise of the AI Coaching System: Powering the Empathic Enterprise

Real-time agent assist technology is enabling leading contact centers to accomplish these goals.

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Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

How can I make coaching as effective when not in person? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? How can I make conversations personal over video? Are there tools that can help me keep track of things more efficiently?