Merchants

OCTOBER 15, 2020

The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA. Aiming to help its clients to thrive and communities to prosper, RBC is committed to using technology to create an exceptional digital client experience.

Sales 52

Sales Business Process Outsourcing Banking outsourcing 52

Merchants

OCTOBER 15, 2020

The post Case Study | Redefining risk and fraud strategies for growth opportunities appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Banking Finance outsourcing 52

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Blueship Call Center

NOVEMBER 28, 2023

These days, outsourcing email assistance is a popular tactic used by e-commerce companies. Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. Why do businesses choose email support outsourcing services?

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

Merchants

OCTOBER 15, 2020

The post Case Study | Boosting self-service use through smart understanding of customer behaviour appeared first on Business Process Outsourcing Services | Merchants CX SA.

Self service 52

Self service Business Process Outsourcing outsourcing 52

Global Response

DECEMBER 21, 2023

Can help desk outsourcing really make a difference on customer satisfaction? An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. Understanding Help Desk Outsourcing What exactly is help desk outsourcing?

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Global Response

SEPTEMBER 21, 2023

Should e-commerce businesses work with outsourced call centers? While some argue that customer support is too important for e-commerce to outsource, we’d argue the opposite: it’s too important to not have external support. As a result, if you can’t satisfy your customers, someone else will.

Best practices 62

Best practices outsourcing Call Center Multichannel 62

Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? In all three cases, a bit of the right preparation can make all the difference between a good experience and a bad one. But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights.

outsourcing 62

outsourcing Call Center Healthcare Service level 62

OctopusTech

AUGUST 26, 2023

If you are reading this comprehensive guide, then it’s quite obvious that you are interested to outsource web development services. Apps and websites are developed by a web development outsourcing company that brings great results to a business. What is Outsource Web Development?

outsourcing 62

outsourcing Marketing Technology Management 62

Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Merchants

SEPTEMBER 19, 2018

The post Case Study | True immersion results in continuous improvement cycle appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 49

Business Process Outsourcing outsourcing Sales 49

Global Response

APRIL 27, 2023

You’re outsourcing already to an onshore partner but need to scale faster (or more affordably). We’ll break down the benefits, risks and biggest use cases of nearshoring in this article so you can easily determine if it’s the right fit for your organization. Do any of the following scenarios sound familiar? Data security and privacy.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Merchants

APRIL 11, 2019

The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JUNE 24, 2018

The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Vcaretec

APRIL 10, 2023

Outsourcing customer service is a common practice among businesses today. Outsourcing customer service can be beneficial to businesses as it allows them to focus on their core competencies while reducing costs and improving customer satisfaction. This will help them provide more personalized and effective customer support.

outsourcing 52

outsourcing Customer Service Self service Best practices 52

Merchants

JULY 23, 2019

The post Case Study | Raising your retail customer experience through people, insight and technology appeared first on Business Process Outsourcing Services | Merchants. That means retailers have to work even harder to show their customers they value their loyalty and time.

Technology 40

Technology Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 24, 2019

The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 23, 2019

The post Case Study | Transforming CX to take the aviation industry to new heights appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Business Process Outsourcing outsourcing Marketing 40

Merchants

JULY 24, 2019

The post Case Study | Providing excellent end-to-end customer experiences for the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Customer Experience outsourcing 40

Global Response

JANUARY 9, 2023

68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls. What Is Customer Service Outsourcing?

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Merchants

SEPTEMBER 19, 2018

The post Case Study | Compliance and integrated systems made easy in the financial services industry appeared first on Business Process Outsourcing Services | Merchants. Operating in a country where the unemployment rate is low, the organisation sought to expand its talent base to manage the rising rate of customer queries.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Management 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | How Merchants keeps compliance a top priority for a financial services client appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Finance outsourcing 40

Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Best practices 207

Best practices Finance outsourcing 207

Select VoiceCom Blog

JANUARY 8, 2024

SVC partners with a New York media outlet SVC began an outsourcing partnership with a New York media outlet in 2020 to assist them in customer service and retention as well as tech support. Click the button below to download the case study today and read the full success story!

Customer retention 52

Customer retention outsourcing Metrics Customer Support 52

Back Office Centers

AUGUST 16, 2022

Our highly qualified data mining outsourcing experts gather information from the web or scanned files and put it into a simple format to retrieve. Outsourcing data mining has been a possibility recently. Here is a list of our main data mining outsourcing services. Outsourcing data mining has been a possibility recently.

outsourcing 40

outsourcing Telecommunications Healthcare Marketing 40

BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Asking the same question of a potential outsourcer is essential. If an outsourcer has the agility and capacity to pivot during times of disruption and uncertainty, it is because they had an established baseline of excellence.

outsourcing 62

outsourcing Customer Care Government Contact Center 62

Global Response

FEBRUARY 26, 2024

Implementing an outsourced call center solution The good news is that you are not on your own. Outsourcing customer service to the right call center can transform your business. Cost efficiency : Outsourcing to a call center is more cost-effective than maintaining an in-house team.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Blueship Call Center

MARCH 23, 2021

While looking to outsource customer services, there are a number of options in front of a company owner. The BPO market is flooded with customer service outsourcing companies that promise great things for you and your business. Get the Basics Right to Make the Correct Outsourcing Decision. It should always be your first step.

outsourcing 40

outsourcing Customer Service Call Center Marketing 40

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

outsourcing 52

outsourcing Sales Big data Chatbots 52

Ansafone

JULY 15, 2021

… Healthcare Audit Company Needed to Outsource Survey Calls for Different California Health Plans Read More ». The post Healthcare Audit Company Needed to Outsource Survey Calls for Different California Health Plans appeared first on Ansafone Contact Centers.

Healthcare 62

Healthcare outsourcing Surveys Contact Center 62

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. Their relatively small program had been outsourced to a multinational provider for two decades. Get your Case Study Download today for more details. Need we say more?

Customer Care 62

Customer Care outsourcing Government Coaching 62

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. How to Fix It: The key to avoiding this problem when outsourcing is to eliminate it from the beginning. That’s what we’re here to explore.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Outsource Consultants

MAY 17, 2018

There are many factors that go into selecting an outsource call center partner, including location, quality, scalability, price, culture, and many other criteria. The following is a case study that demonstrates how we helped a client find a mid-sized call center that was the perfect fit for their needs.

outsourcing 52

outsourcing Call Center Business Process Outsourcing Consulting 52

Global Response

DECEMBER 21, 2023

As a result, more and more companies are turning to outsourcing to manage their help desk service. But in order to reap the benefits outsourcing can provide, you have to be able to effectively evaluate and choose the right help desk service provider. FAQs What is help desk outsourcing? Is help desk outsourcing worth it?

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

OctopusTech

AUGUST 26, 2021

Legal Process Outsourcing is one of the colossal sensations that hugely impact the legal industry today. A study by the Forrester Research states that the annual worth of LPO i.e. $80 million can hike up to $8 billion. However, the current stats imply that there’re visible benefits linked with Legal Outsourcing. To Conclude.

outsourcing 118

outsourcing Engineering Marketing Technology 118

Customer Service Life

DECEMBER 7, 2017

When it comes to outsourcing customer service you may encounter a couple of different staffing models. Shared Outsourced Agents. Certain outsourcers and answering services might work based on a shared model. Keeping outsourced agents engaged and a part of the company culture is much like keeping internal agents engaged.

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outsourcing Answering services Accountability Customer Service 68