JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. If they outshine your customer, you’ll lose the reader.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Global Response

JULY 23, 2023

Case Studies: Companies That Overcame Their Fears and Thrived At Global Response, we work with clients who have high-profile brands and a strong image and customer experience. So how do you find a call center that will benefit your business? With brands like these, outsourcing a call center can be a big risk.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

CustomerSuccessBox

MAY 18, 2022

Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. Their main subject is conversion but it is a part of customer success. CustomerSuccessBox.

SaaS 52

SaaS Upselling Education Customer retention 52

Education Services Group

JUNE 29, 2019

In fact, Frederick Reichheld of Bain & Company (inventor of the Net Promoter Score) has shown through research that increasing customer retention rates by just five percent can boost profits anywhere from 25 to 95 percent. Customer Success Is a Constant Process. Model 2: Customer Success Handles Renewals.

SaaS 40

SaaS Upselling Customer retention B2B 40

ChurnZero

JULY 19, 2022

For example, rather than calculating conversions for all customers, you can measure conversions for a specific customer segment or subscription tier. You can then determine whether you should invest more effort into upselling certain product features before or during the free trial period. Help free trial users succeed.

SaaS 52

SaaS Feedback Personalization Upselling 52

Education Services Group

NOVEMBER 25, 2019

First, the Account Manager is the main point of contact for the company, so your customers don’t have to look up different numbers or explain the same problems over and over to multiple contacts within your organization. A Customer Success Manager, on the other hand, is focused primarily on the goals of the customer.

Accountability 59

Accountability Management Upselling Sales 59

SmartKarrot

APRIL 6, 2021

Discuss with a financial case keeping their objectives in mind. Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. How a client grew revenue?

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

SmartKarrot

JANUARY 20, 2023

Apply here: [link] Role: Director of Customer Success Location: Remote, Washington DC-Baltimore Area, United States Organization: Treeline, Inc. Collaborate with marketing on customer stories, case studies and marketing opportunities. Identify and report on customer needs and trends to inform product development.

Government 19

Government Upselling Accountability Customer centricity 19

Education Services Group

JUNE 4, 2019

Furthermore, existing customers are more likely to become advocates for your brand to help attract new customers, more likely to spend on new products, and more likely to spend more on cross-sells and upsells. That’s why customer communication is so important. These assets are doubly useful.

Marketing 53

Marketing Best practices Upselling Feedback 53

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Apply here: [link] Role: Customer Success Director Location: England, United Kingdom Organization: HappyOrNot As a Customer Success Director, you will drive customer retention.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JANUARY 25, 2022

This is where customer marketing as a department comes in handy. Definition of customer marketing. Customer marketing is any marketing activity that focuses on current customers. What is customer marketing responsible for? Customer marketing is responsible for a bunch of activities. contact-form-7].

Marketing 10

Marketing SaaS Upselling Education 10

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. High churn rates.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

LiveChat

DECEMBER 18, 2018

If there’s something we can improve on our side, to help customers achieve their Desired Outcome , you can be sure we’ll try to deliver. Upsell – aka “How you like me now?” We start a chat with customers that are longer with us, to talk about the use of LiveChat, and present more advanced features.

Upselling 58

Upselling SaaS Feedback Personalization 58

SmartKarrot

OCTOBER 27, 2021

People generally think that the lower the cost, the better is it to magnet more customers. CAC costs will also be lessened by an up in customers advocating on your behalf. Customer Lifetime Value or CLTV is an essential element of the customer success niche that helps to drive more market value for your company.

Marketing 19

Marketing Accountability Upselling B2B 19

SmartKarrot

JUNE 16, 2021

Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores. Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Apply here: [link].

Upselling 10

Upselling Accountability Customer centricity Coaching 10

Totango

DECEMBER 10, 2019

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen. Retain Customers for Life.

Customer retention 64

Customer retention B2B Enterprise Metrics 64

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . Jay Nathan , Founder & Managing Partner, Customer Imperative . Sales and CS collaborations create “pods” of sales.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Education Services Group

FEBRUARY 5, 2019

You’ve achieved the business case they were hoping for and shown them that their investment in you was worth the money. This is the point where the customer is most receptive to cross-sells and upsells. They’re convinced that what you do is worth the money they spent on it, so your other products must be too! 5) ADVOCACY.

Education 45

Education Upselling Marketing SaaS 45

SmartKarrot

MAY 21, 2021

Apply here: [link] Role: Director, Customer Success Location: Raleigh, NC, US Organization: insightsoftware As a Director of Customer Success, you will drive Customer Success outcomes. Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals.

industry standards 10

industry standards Metrics Upselling Enterprise 10

SmartKarrot

JUNE 4, 2020

Based on the growing needs of customers, the CSM can either upsell or cross-sell better versioned products or services. Gaining the knowledge of the customer’s business domain would help marketing teams to speak their language in their campaigns. How does the upselling or cross-selling help in customer retention?

SaaS 10

SaaS Marketing Upselling Customer retention 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Provide a highly professional level of service to all customers consistently.

Accountability 10

Accountability Upselling Consulting Consulting 10

SmartKarrot

MARCH 2, 2022

Make in-depth case studies — Obtain permission from existing clients and post their stories, and results after using your service. This provides social proof of your brand to future customers. It drives user engagement, boosts conversions, and improves customer retention. Kissmetrics uses emails the best.

SaaS 12

SaaS Marketing Upselling Engineering 12

Education Services Group

FEBRUARY 5, 2019

You’ve achieved the business case they were hoping for and shown them that their investment in you was worth the money. This is the point where the customer is most receptive to cross-sells and upsells. They’re convinced that what you do is worth the money they spent on it, so your other products must be too! 5) Advocacy.

Education 40

Education Upselling Marketing SaaS 40

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. and conducting scheduled EBRs with senior executives.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

SEPTEMBER 10, 2020

These teams include: Customer success Customer support Professional services Customer operations Customer experience. Especially when they are dealing with upselling and renewals. They often work in isolation and in doing so, they forget the most important component of their business – the customer.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

MAY 16, 2022

Rejection will be rampant, and customer success managers must stay calm instead of escalating the situation. You must keep resources like blogs, tutorials, case studies, and plans ready for unforeseen situation. You can also improve the number of upsells, track renewals, and enhance customer retention.

Upselling 10

Upselling B2B Feedback Customer centricity 10

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. This version is going beyond customer retention to business growth. McKinsey states the following as five elements of customer Success 2.0. McKinsey names this as the first version.

Management 10

Management Complaint resolution Customer retention Engineering 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Showcase client case studies.

SaaS 105

SaaS Journey mapping B2B Feedback 105

CustomerSuccessBox

JULY 29, 2020

According to James this is the first time Customer Success (CS) has come into the spotlight and hence it a perfect opportunity for the CS community to shine and make an impact. Due to the pandemic, smart companies are focussing on customer retention and revenue retention as customer acquisition is hard now.

Upselling 52

Upselling Metrics SaaS APIs 52

SmartKarrot

FEBRUARY 9, 2022

Ensure the customers drive maximum value from their investment in the platform by utilizing key features, APIs, and products that drive business outcomes. Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth.

Enterprise 3

Enterprise Customer retention APIs Accountability 3

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

NOVEMBER 11, 2022

Serve as a customer advocate inside the organization, helping customers receive the proper priority for resolving technical issues and building desired features. Develop and maintain customer retention programs and KPIs as well as maintain high CES and NPS scores. Apply here: [link]. Apply here: [link].

Customer advocacy 3

Customer advocacy Government Accountability Upselling 3

SmartKarrot

MAY 26, 2020

Have they gone through a case study of any top players in the SaaS industry ? A CSM should clearly know the importance of customer retention in the business and the potential it has to contribute in any business growth. They must be able to demonstrate their negotiation skills with the customer.

Management 10

Management SaaS Upselling Feedback 10

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. It’s the idea that existing customers who stay tend to spend a lot more with you over time.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Totango

MARCH 29, 2022

Teams can use information from the Totango Integration with HubSpot like account, contact, contract value, renewal dates, and product usage data to create retention plans for 120, 90, 60 and 30 days out. Increase product adoption and identify opportunities for upsell. Grow customer advocacy and change detractors into promoters.

Customer advocacy 93

Customer advocacy Upselling Accountability Sales 93