Ansafone

JUNE 30, 2021

Problem A dental healthcare company manages dental insurance plans for Americans across multiple states. Search for a Solution The dental … Oral Healthcare Company Required Outbound Calling Service to Alert Members and Providers in Different Time Zones of Authorization Results Read More ».

Healthcare 62

Healthcare Contact Center Management 62

Altivon

FEBRUARY 20, 2018

Experts from Altivon and Leaden Associates recently held a web event focused on ways that healthcare contact centers can be more efficient and future leaning. Check out the rich detail and specific case study provided in the recording “ Optimize, Centralize, Economize ”. Program Highlights.

Contact Center 58

Contact Center Abandon rate Healthcare Self service 58

Revation Systems

JUNE 15, 2020

1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Our partnership with LinkLive Healthcare is truly collaborative. Revation has shown the flexibility and enthusiasm we need to take our transfer center to the next level.” It was time for a change.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

Revation Systems

FEBRUARY 21, 2019

The case study of Salesforce and Siebel illustrates how technology is constantly shifting, and why it’s important for organizations to remain forward-looking and never settle for today’s answers in light of tomorrow’s problems. Multimedia Integration. Keeping Confidential Data Private.

Healthcare 48

Healthcare CRM SaaS Contact Center 48

TASKE Technology

APRIL 11, 2013

Last month, we went to New Orleans, Louisiana to attend the Healthcare Information Management Systems Society (HIMSS) annual conference and exhibit. HIMSS is a nonprofit organization that promotes the best use of information technology and management systems in the healthcare industry.

Healthcare 40

Healthcare Contact Center Self service Technology 40

Global Response

MARCH 27, 2024

Benefits of big data analytics for call centers Big data analytics has the power to transform how call centers operate and interact with customers. Case studies: success stories in call center optimization Implementing big data analytics in call centers is a transformative strategy.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Contact Center ROI Examples.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

EPIC Connections

FEBRUARY 19, 2019

This has kept the top three concerns of contact center executives fairly consistent over time. Each contact center has a variety of objectives they must achieve, from increasing the satisfaction of existing customers and improving the customer experience, to increasing efficiency and reducing operating costs.

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Xaqt

JUNE 3, 2020

While there is both hype and promise surrounding the potential of AI assisting humans in the Contact Center, I believe the inverse is actually the most effective starting point. Case Study: The COVID-19 Mask Conundrum Information changes quickly. The economies of scale and financial impact are profound.

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40

TASKE Technology

NOVEMBER 10, 2011

This month, we’re going to look at challenges in the healthcare industry and how contact centers can turn improved service into successful results while managing costs. The Challenges Healthcare is expensive. A contact center in a healthcare organization faces some special challenges. In the U.S.,

Healthcare 40

Healthcare Customer Service Contact Center Government 40

Ansafone

JUNE 16, 2021

This company provides a great deal of the world’s plasma for lifesaving healthcare therapies, so the decrease in plasma donations was unfortunate. The post Plasma Collection Company Required Outbound Calling Service to Increase Donation Numbers During Slow Period appeared first on Ansafone Contact Centers.

Healthcare 62

Healthcare Contact Center 62

Comm100

NOVEMBER 2, 2020

We have hand-picked some of the top chatbot examples to show you how you could use AI customer service bots across channels – 5 use cases across industries, plus one case study of how a chatbot resolved 91% of live chat inquiries. Industry: Healthcare. One of the best chatbot examples is from the healthcare industry.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

Global Response

FEBRUARY 13, 2022

Global Response offers a wide range of services and call center solutions for businesses looking for a human-centered approach to customer service powered by the best in tech and strong data analytics. You may also want to consider issuing a call center RFP (request for proposal). Call center history.

Call Center 62

Call Center outsourcing Automotive Analytics 62

Global Response

SEPTEMBER 11, 2023

An outsourced call center is an external team that manages call center operations to respond to customer communications and inquiries. Call centers may focus on simply inbound or outbound customer calling (or both), or they may serve as a contact center and manage multiple types of customer communications.

outsourcing 62

outsourcing Call Center Healthcare Service level 62

SmartAction

JANUARY 25, 2019

This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. Instructive Examples of AI Self-Service for Contact Center Leaders.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

3CLogic

SEPTEMBER 28, 2022

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences. Unified Teams and Data.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. Customers want to be able to contact your company across a variety of channels. Consider your needs and their services.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Interactive Voice Response (IVR) for the Company’s Remote Contact Center. Developing a customer-centric contact strategy was the main goal. The contact center at this insurance company would be flooded with queries.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Zappix

OCTOBER 8, 2021

The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect tedious calls away from their IVR and contact center reps.

SaaS 52

SaaS Interactive Voice Response Contact Center Healthcare 52

TechSee

JANUARY 25, 2023

Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations. Philips partners closely with their customers to transform healthcare delivery. [link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Automotive 41

Automotive Management Enterprise B2B 41

UJET

DECEMBER 9, 2021

Contact center employees are extremely important to the overall success and health of businesses. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . What is Call Center Burnout?

Contact Center 72

Contact Center Call Center Metrics Contact center software 72

Concentrix

JANUARY 10, 2024

Discover how a multinational pharmaceutical company deployed messaging to automate 93% of customer interactions via its self-service app within six months.

Self service 62

Self service Cloud contact Enterprise Healthcare 62

Revation Systems

JULY 17, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Now, Revation’s LinkLive technology handles every session that comes into our call center from beginning to end. Francis Healthcare.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

West

NOVEMBER 2, 2017

A well-trained, well-staffed contact center is an important step in making a good first impression with your customers, but it’s not the only way nor the most cost-effective.

Contact Center 48

Contact Center Customer Experience Automotive Airlines 48

Revation Systems

MAY 2, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Donte Lazarus, the Contact Center Director at Roper St. Francis Healthcare. . The Challenge . The Solution .

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

ConvergeOne

AUGUST 3, 2021

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Read the case study. They are well suited to the way we work.”.

Healthcare 97

Healthcare contact center solutions Contact Center Enterprise 97

Global Response

FEBRUARY 13, 2022

Multi-channel call centers may also provide support via email, web chat, mobile app, text, social media and more. Omnichannel call center: An omnichannel call center is better named an omnichannel contact center, as it combines the advanced technology and centralized benefits of a contact center with an omnichannel approach.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Revation Systems

FEBRUARY 3, 2020

Today, the healthcare system includes ten campuses and nearly 150 providers that collectively hold thirty different board certifications. The South Bend Clinic’s mission is to provide exceptional patient-centered, physician-led, coordinated care to improve the health of their patients and community. The Challenge.

Abandon rate 62

Abandon rate Healthcare Contact Center Multichannel 62

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience. average of 15%).

Chatbots 70

Chatbots Real estate Healthcare Banking 70

Altivon

JANUARY 17, 2021

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for their operating system environment. At the same time, their premise-based contact center system was up for annual maintenance renewal. Read the Full Allscripts case study. They are well suited to the way we work.”.

Healthcare 52

Healthcare contact center solutions Contact Center Enterprise 52

Fonolo

JUNE 9, 2014

In the world of contact center metrics, “service level” has always held a special place. Its origins go back over 5 decades, to the earliest days of call centers. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA.

Service level 96

Service level Call Center Abandon rate Metrics 96

NICE inContact

NOVEMBER 8, 2019

We’re making it easier than ever for contact center managers to bring together the most powerful solution to operate your contact center, to drive efficiency and productivity, and to give your agent a streamlined desktop with everything they need in one place. Easy-to-use, integrated agent desktop delivers productivity.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

AWS Machine Learning

NOVEMBER 28, 2022

The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes. Contact centers need real-time insights into customer-experience issues ( e.g. , a product defect) while calls are in progress.

Healthcare 83

Healthcare Analytics Banking Enterprise 83