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Making Businesses Better: Introducing New VirtualPBX Case Studies

VirtualPBX

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. In the healthcare industry, reliability and connectivity are paramount.

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Case Study: Elevating the Patient Experience With Tech-Enabled Support

24-7 InTouch

A leader in healthtech launched their healthcare workforce app in 2019 and needed our help to streamline workflows and significantly improve provider experiences. Our innovative approach to customer care allows us to deliver positive, tech-enabled experiences for patients, providers, and businesses alike.

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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)

Inbenta

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 Read full case study]. What is a Healthcare Chatbot?

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MDaudit uses AI to improve revenue outcomes for healthcare customers

AWS Machine Learning

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. says Nisheet Goenka, VP of Engineering at MDaudit.

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How to Decrease Contact Center Abandonment Rates with UC Technology [Case Study]

Revation Systems

Healthcare contact centers, specifically, are beginning to search for ways to digitize their phone systems to meet shifting patient expectations. As the healthcare contact center industry grows, so does the patient preference for mobile on-demand access to care. The Trouble with Outdated On-Premise Technology.

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Healthcare Experience Innovation with Generative AI

Concentrix

See how one healthcare innovator realized their vision of personalized healthcare through generative AI-fueled experience innovation.

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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.