Fonolo
JUNE 17, 2021
But agent engagement isn’t just about making your employees happy. Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged.
Call Experts
MAY 30, 2019
Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.
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The Northridge Group
JULY 6, 2022
Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the healthcare workforce and respond to what has become an exhaustion crisis was addressed in a 2022 Advisory by U.S. Burnout has impacted healthcare workers in all capacities.
Uniphore
JANUARY 24, 2022
Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Agent Engagement Matters. Better call center coaching creates—and retains—better agents. Learn More.
Call Experts
NOVEMBER 20, 2019
Centers incentivize employees to work over the holiday and be prepared. Having more people in the call center doesn't always mean readiness to handle holiday workloads. How Call Centers Manage the Holiday Rush. Call Experts Named as a Top Third-Party Verification Company by Clutch.co. More Blogs Menu.
Contact Center Pipeline
AUGUST 27, 2019
For years, organizations have embarked on workplace wellness initiatives to help reduce healthcare costs, cut absenteeism, prevent employee burnout and keep employee productivity on point. It’s almost as if employers have […].
CSM Magazine
JUNE 27, 2023
Agents report top-decile user experience scores, citing how real their simulations feel, and how their AI Coach improves their confidence, removes their anxiety and prepares them to engage with live customers and prospects. Zenarate AI Coach helped us achieve that goal.” Canada, Mexico, Philippines, India, and Europe in 15 languages.
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