Call Center QA Calibration – The Complete Guide
Voxjar
JUNE 5, 2021
Two words: call calibration. In this guide, we’re going to cover everything you need to know about call calibration: what it is, why it matters, and how to do it to keep your customers—and call center agents—happy. What Is Call Calibration? Calibration is a way to establish and define expectations so you can make sure they’re being met. What’s So Important About Call Calibration? Call calibration is a valuable process for your call center.
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