Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO?

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Real Blue Sky

MARCH 6, 2023

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. And very often, manufacturing may be outsourced and offshored.

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Outsource Consultants

SEPTEMBER 5, 2018

There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for contact center outsourcing: China, Japan, and the Philippines. Unless you’ve been completely ignoring the BPO market over the last decade or so, this country is no shocker. Philippines. We can help!

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OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. On the contrary, BPO services mainly handle front office (including customer management services such as telemarketing, customer support, sales, market research, technical support, etc.)

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Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. So, what is a BPO call center? Keep in mind, though, that a BPO call center can handle more than simply calls.

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Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services.

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Global Response

DECEMBER 21, 2023

Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers. The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product?

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Back Office Centers

AUGUST 10, 2022

You may increase productivity and cut costs by delegating non-core duties like marketing, accounting, human resources, and IT. Typically, the tasks above are delegated to a Business Process Outsourcing (BPO) company that provides special access to experienced personnel and cutting-edge technology. Marketing and PR.

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Real Blue Sky

MARCH 6, 2023

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. And very often, manufacturing may be outsourced and offshored.

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Real Blue Sky

MARCH 6, 2023

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. And very often, manufacturing may be outsourced and offshored.

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outsourcing Contact Center Real estate Business Process Outsourcing 52

Anexa BPO

SEPTEMBER 5, 2021

Post-pandemic, it is more critical than ever that companies in the consumer sector re-activate their D&I initiatives, support employee well-being, de-bias their promotion processes and focus on the development of diverse talent. And here’s where BPO (business process outsourcing) companies can support those types of initiatives.

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Outsource Consultants

APRIL 29, 2019

Nearshore outsourcing has historically been a successful option, often exceeding expectations and allowing call center operators to reduce costs, employ a stable agent pool and ensure exceptional customer service. Colombia’s possibilities for success are really high,” says Ruchi Sharma, Head of Emerging Markets at Morgan Stanley.

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TeleDirect

AUGUST 23, 2019

With TeleDirect’s built-in call center tools and reservation services , our live agent support and robust infrastructure gives your 24/7 call center added functionality when you need it most – so you can focus in on more critical needs. Providing technical support. They also expect to receive help when they need it.

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Call Center Pros

OCTOBER 30, 2018

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. Your support service can make or break your image.

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OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas.

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Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are more nimble, flexible, and quality-centric and provide lower attrition. Billing and payment processing. Order processing.

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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Global Response

APRIL 27, 2023

Nearshoring provides access to a high-quality labor market that’s not subject to the ebbs and flows of the US labor market, allowing you to hire quickly and scale up and down as needed. Risks of Nearshore Outsourcing Of course, no outsourcing solution is without its unique risks and drawbacks. Ready to perfect your CX?

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CSM Magazine

DECEMBER 15, 2015

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. CGS’s innovative, scalable and flexible outsourcing solutions include.

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Select VoiceCom Blog

NOVEMBER 20, 2022

The most common IT management solutions are help desks, service desks, and technical support systems. On the other hand, technical support is geared toward solving more complicated technical concerns, such as product or service installation and troubleshooting, which are beyond the coverage of the help and service desks.

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Call Experts

MAY 20, 2022

They can be integrated with team collaboration software and marketing automation platforms. For example, if you invest in business process outsourcing , you can expect higher efficiency, reduced operational expenses, and a higher profit margin. They can also provide technical support to companies and organizations.

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Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

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OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

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Sykes

MARCH 18, 2019

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. About Sykes Enterprises, Incorporated.

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Call Center Pros

NOVEMBER 26, 2018

The ideal is to create an army of loyal customers who keep coming back so that you cannot only establish a solid customer base but also cultivate word of mouth marketing. Smart businesses know that keeping existing customers is much cheaper and easier than finding new ones. Customer loyalty should never be underestimated.

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Call Center Pros

DECEMBER 17, 2018

The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support professional is one of the most stressful times of the year. That’s the million-dollar question!

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TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. Contact center start-up, design, construction, and operation of existing contact centers based on our extensive experience in technical support.

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Global Response

JANUARY 9, 2023

While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales. B2B sales and customer service are common in all kinds of industries, from healthcare to marketing, technology to finance and more.

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Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

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Select VoiceCom Blog

SEPTEMBER 29, 2022

Want to learn more about tech support outsourcing and why you should get into it? What is Outsourced Technical Support? Outsourcing technical support means partnering with a third-party service provider specialising in technical support or customer service.

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