Working Solutions

APRIL 10, 2023

In an era of widespread data breaches, it’s never been more essential to keep the data of your clients and customers safe and secure, no matter what your industry. And for businesses operating in—or adjacent to—healthcare, data security is not only important, it’s legally required. So important is healthcare data security that the U.S.

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LiveVox

JULY 17, 2023

The business process outsourcing (BPO) industry plays a vital role in today’s global economy. However, like any other industry, BPOs face their fair share of challenges. Challenge […] The post Navigating the Roadblocks: Overcoming Common Challenges in the BPO Industry appeared first on LiveVox.

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Select VoiceCom Blog

NOVEMBER 29, 2023

These challenges made business process outsourcing (BPO) increasingly prominent. The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. year-on-year.

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Call Experts

MAY 20, 2021

Business process outsourcing is a method of subcontracting various business-related operations to third-party vendors. . What is business process outsourcing? When a business contracts a third party to perform several services related to back and front office operations. Contact us.

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Anexa BPO

JULY 21, 2021

And more than ever, BPO outsourcing companies like Anexa are in a perfect position to support these remote service models. Our rigorous hiring process and periodic staff training ensure that our agents are your agents, acting on behalf of your company as the face (and voice) of your business – regardless of your industry.

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Helpware

MARCH 2, 2023

The Business Process Outsourcing industry has experienced tremendous growth in recent years, with start-ups and global brands turning to outsourcing their operations to cut costs, streamline operations, and improve customer satisfaction.

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Helpware

AUGUST 29, 2023

Many companies choose a business business process outsourcing (BPO) provider to save money. However, the only way to truly know the impact of outsourcing is to establish and track key performance indicators (KPIs).

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Anexa BPO

NOVEMBER 7, 2021

And where do business process outsourcing companies fit in this dynamic new age of retail resilience? With so much emphasis on ecommerce as the emerging consumer platform of choice, established BPO companies like Anexa are uniquely equipped to support businesses that are looking to excel in the online sales space.

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Callminer

APRIL 20, 2020

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works.

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TeleDirect

AUGUST 10, 2022

BPO, or business process outsourcing, is the secret weapon of brands across the globe! After all, the world of business has an ever-changing nature, and that’s reflected by whichever business process outsourcing trends emerge over time. This has led to exciting new BPO industry trends.

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Anexa BPO

OCTOBER 15, 2021

COVID-19 struck in early 2020 and dramatically impacted the economy across all industries. Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing.

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Merchants

AUGUST 30, 2021

Last week, the Merchants team took home four industry awards from both the Contact Centre Management Group (CCMG) 2021 Awards and Business Continuity Institute (BCI) Africa’s 2021 Awards. The post Merchants continues to be recognised as industry leader appeared first on Business Process Outsourcing Services | Merchants CX SA.

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CustomerServ

OCTOBER 21, 2021

Nowhere was that shift more apparent than in the call center industry. Traditional brick-and-mortar business process outsourcers (BPO) had to adapt to a work-at-home (WAH) model almost overnight. Many, if not most, companies rapidly shifted from an in-office environment to remote work.

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24-7 InTouch

MAY 14, 2024

This initiative, in alliance with SENA (National Apprenticeship Service), provides 15 months of English training and BPO industry experience to underprivileged students. The Best Social Responsibility Initiative Award recognizes the success of IntouchCX’s Technical Bilingual Expert in BPO program in Colombia.

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TeleDirect

NOVEMBER 9, 2022

At TeleDirect, our business process outsourcing (BPO) agents operate as an extension of your business. They study your branding and business values, work with scripts using your verbiage and always strive to keep your image consistent across all platforms.

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HGS

JULY 5, 2018

How Digital Transformation Is Reshaping Every Industry. How many industries can you name that have been completely reshaped by a market entrant tearing up the rules? There’s, of course, the smartphone industry. In all these three cases, we are witnessing a complete adjustment of how the retail industry works.

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Working Solutions

MAY 9, 2019

In an era of widespread data breaches, it’s never been more essential to keep the data of your clients and customers safe and secure, no matter what your industry. And for businesses operating in—or adjacent to—healthcare, data security is not only important, it’s legally required. So important is healthcare data security that the U.S.

Business Process Outsourcing 40

Business Process Outsourcing Healthcare outsourcing Government 40

CCNG

APRIL 12, 2023

Demand and customer expectations are on the rise across all industries and those in the contact center industry can feel it. For an industry already facing labor challenges and the need to evolve the pandemic accelerated the need to overcome those challenges.

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Merchants

NOVEMBER 16, 2020

In today’s digitally driven world, it is safe to say that businesses and brands who do not invest in digital channels are at risk of losing market share and relevance. The post The importance of human connection in the contact centre industry appeared first on Business Process Outsourcing Services | Merchants CX SA.

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Helpware

NOVEMBER 28, 2023

Today's world is increasingly environmentally conscious and it's important for industries across the board to prioritize sustainability and environmental stewardship. Business Process Outsourcing (BPO) companies, as integral players in the global economy, are no exception to this rule.

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Transparent BPO

MARCH 23, 2022

Redundancy plan necessary to limit exposure By Scott Newman, CEO, Transparent BPO An innocent-sounding decision to help local businesses in the Philippines risks upending the BPO industry here. During the height of the pandemic, the Fiscal Incentives Review Board (FIRB) announced that business process outsourcing (BPO) […].

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24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

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CSM Magazine

SEPTEMBER 16, 2022

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. UK-based businesses are struggling to attract workers into the sector in the UK due to minimum wage requirements.

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Transparent BPO

DECEMBER 17, 2021

17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer. Sales Executive Brings Deep Background to Management Ranks Rockville, MD, Dec.

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LiveVox

JULY 28, 2023

In the ever-evolving realm of business process outsourcing (BPO), compliance with a multitude of regulations has become a non-negotiable aspect. As the BPO industry continues to grow, so does the complexity of compliance frameworks that shape its operations.

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Transparent BPO

MARCH 3, 2020

The post Transparent BPO Hires Industry Leader as President to Support Growth appeared first on Transparent BPO. Our […].

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Transparent BPO

JULY 13, 2023

BPO industry veteran will be in charge of Jamaican operations and will oversee the finalization of the facility expansion. Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.

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Quality Contact Solutions

JANUARY 7, 2022

At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. While business process outsourcing has been around a while, let’s look at what BPO services are, why they work, and how your company can engage with a BPO provider. Is industry experience critical?

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Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. in new business for this CRT client. Read the full article.

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Ansafone

MARCH 25, 2021

The contact center industry has seen a big growth in the demand for their services. Some of the different emerging technology and AI available in this industry includes: EQ From Top-Down One … Emerging Technology and AI in the Contact Center Industry Read More ».

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Outsource Consultants

DECEMBER 13, 2023

While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Service Excellence Rooted in Hospitality The Caribbean’s service-oriented industries have fostered a culture of impeccable customer service.

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Expivia

FEBRUARY 15, 2024

The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. link] The Critical Role of AI in Transforming Contact Center BPOs AI is not just a tool but a game-changer in the contact center industry.

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LiveVox

JULY 19, 2023

The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape.

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Acquire BPO

DECEMBER 6, 2023

Irving, TX – Acquire BPO , a global leader in customer experience and business process outsourcing, today announced the opening of its U.S. The launch of the Irving headquarters solidifies Acquire’s position as a major industry player in the U.S. “The launch of our U.S.

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LiveVox

JUNE 23, 2023

The business process outsourcing (BPO) industry is constantly evolving, driven by technological advancements and changing market dynamics. The post What’s New Now: An Overview of BPO Trends 2023 appeared first on LiveVox.

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Anexa BPO

DECEMBER 13, 2021

First of all, an overview of the Fourth Industrial Revolution (4IR). This term describes the explosion of technology, industries and societal platforms and processes in the 21 st century, thanks to increased interconnectivity and smart automation. The Second utilized electric power to facilitate mass production.

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Merchants

JULY 24, 2019

The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

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