the-basics-of-employing-remote-call-center-agents Blog Related Topics 
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. The most recent census reports that 21.4%
Global Response
JUNE 27, 2023
Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls.
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JustCall
APRIL 4, 2023
As the first point of contact for customers, your inbound call center agents play an instrumental role in delivering a positive customer experience. From handling customer inquiries and complaints to providing product or service information, inbound call center agents are the voice of the company.
VocalCom
APRIL 27, 2020
Such is the case for ENGIE Solutions Industries, Business Unit of ENGIE Solutions which employs 50 000 employees throughout France. An omnichannel customer service center available 24/7 with real-time flow management. A successful migration of all agents to a remote working model in 24 hours since the start of confinement.
Global Response
JULY 23, 2023
In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.
NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Mike McGuire adds that finding good people is now a challenge, especially in the US, where businesses are competing with remote workers.
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