Select VoiceCom Blog

NOVEMBER 20, 2022

HubSpot found that around 42% of service-oriented businesses utilise help desk systems, and 86% reported improved team productivity. These outsourced business services are becoming more competitive through the years, resulting in more cutting-edge features and packages following outsourcing trends on management systems.

outsourcing 52

outsourcing Technical Support Metrics Best practices 52

ProProfs Blog

APRIL 24, 2019

You need to simplify your customer support processes and in the blog, we discuss how. Today, you need to interact with them where you can find them easily and that can be several places online. Today, you need to interact with them where you can find them easily and that can be several places online.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

ProProfs Blog

JANUARY 23, 2020

This worth is customer value and it is calculated by subtracting cost from benefits. This can be represented in a simple equation: Customer Value = Benefits – Cost (CV=B-C). It should be considered as a more wholesome way to create a value proposition that your consumers can buy in the long term. Recruitment Costs.

Customer retention 144

Customer retention Marketing Surveys Customer emotions 144

ProProfs Blog

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. You may not have an abundance of resources or a large manpower to take care of the ticket overload, but you can be prudent enough to employ customer support tools. 1 For Effective Ticket Management.

Customer Support 106

Customer Support Metrics Surveys Customer retention 106

ViiBE Blog

FEBRUARY 9, 2021

What is knowledge management? Knowledge management describes processes that allow organizations to capture and disseminate knowledge. In modern business, knowledge is power. Companies have begun to recognize the importance of knowledge but have been slow to adapt.

Management 52

Management Construction Best practices Call Center 52

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers. Traditional customer support models will not cut it. Traditional customer support models will not cut it.

Management 52

Management CRM Analytics Customer retention 52

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. Examine how outsourcing can aid your ecommerce operations in growing. How Outsourcing Can Scale Ecommerce Businesses Outsourcing ecommerce services is a game-changer for organisations wishing to expand their operations.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

ClearAction

NOVEMBER 26, 2017

Marketing Operations provides infrastructure, knowledge sharing, transparency from the inside out, complementing Social Media’s outside-in approach. Competitive, market dynamics can be opportunities or landmines. Marketing Operations tracks leading indicators to manage turbulence. Robust institutional memory.

Marketing 70

Marketing Enterprise Benchmark Accountability 70

ProProfs Blog

NOVEMBER 9, 2021

Managing customer satisfaction keeps businesses on their toes, trying out different strategies to catch the pulse of the customer. Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. It assists in making smarter business decisions.

Surveys 146

Surveys Feedback Metrics Customer retention 146

ProProfs Blog

DECEMBER 23, 2019

So what can you do to provide a smooth and delightful experience to customers throughout their journey? The degree to which employees within the business are empowered can actually determine the success of building a customer centric organization. Or perhaps, their strategies may not be adequately supported by systems and technology.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. Managing the cost per call is a paramount challenge for contemporary businesses across various industries. to $5.60.

voip 105

voip Real estate Abandon rate Analytics 105

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. One critical challenge here, especially in the case of acute stroke, is the time of imaging diagnosis, which on average ranges from 30 minutes up to an hour and can be much longer depending on emergency department crowding.

Healthcare 100

Healthcare Government Best practices Engineering 100

Hodusoft

MARCH 21, 2024

We can say that BPOs are like a helping hand, allowing businesses to focus on what they do best while letting experts handle specific tasks on their behalf. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success. Let’s get started.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

ViiBE Blog

DECEMBER 21, 2020

Truck rolls are expensive, with the average truck roll costing up to $1,000 USD per the Technology Service Industry Association. A truck roll’s cost can reach significantly higher if the dispatch is at night or if the technician is working overtime. The result is a win-win for organizations. Adopt Visual and Interactive Support.

Best practices 98

Best practices Metrics Average Handle Time Technology 98

AWS Machine Learning

OCTOBER 17, 2023

We adopt a third-party perspective and objective judgment to help customers sort out their value propositions, collect pain points, propose appropriate solutions, and create the most cost-effective and usable prototypes to help them systematically achieve their business goals. This method is called working backwards at AWS.

Technology 97

Technology Biotechnology Engineering Consulting 97

JustCall

APRIL 5, 2023

Are you searching for efficient business phone systems for your organization? With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection. This blog dives deep to pull out insights that help you choose. Let’s start with JustCall.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

MARCH 22, 2021

With many new software solutions coming into the marketplace every day, it’s an exciting time to explore business tools and the different ways in which you can integrate them into your virtual phone system. . Contrary to what many people believe, a virtual phone system and digital tools aren’t just for large corporations.

CRM 62

CRM Sales voip APIs 62

Netomi

JANUARY 5, 2022

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Adam understands the impact that customer experience can have on the bottom line. Can I Work a Customer Service Job from Home? Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Tenfold - Contact Center Blog

JULY 12, 2018

A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Here are eight strategies to help in your journey to contact center management success.

Contact Center 66

Contact Center Management Coaching Call Center 66

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key priority for growing organizations. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.

call center workforce 54

call center workforce Call Center Technology Management 54

ProProfs Blog

NOVEMBER 26, 2021

Using this tool, you can easily create surveys, quizzes, and forms online in your browser. For example, while creating a question in any form, you can simply validate what type of response should be filled out such as domain, email address, mobile number, etc. Also, you can export your data directly to Google sheets.

Surveys 78

Surveys Enterprise Analytics APIs 78

Hodusoft

NOVEMBER 29, 2022

But after the introduction of the technology, customer service agents can handle customer interactions via a wide range of channels including phone calls, text messages, emails, live chats, and social media. Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. As per Gartner, a 5% increase in retention can increase profits by 25% – 125%. What is Customer Retention? Why Customer Retention Matters.

Customer retention 110

Customer retention Analytics Airlines Personalization 110

AWS Machine Learning

JANUARY 31, 2024

This post was co-written with Ricardo Perdigao, Solution Architecture Manager at Mendix, a Siemens business. Since 2005, we’ve helped thousands of organizations worldwide reimagine how they develop applications with our platform’s cutting-edge capabilities.

Customer Experience 82

Customer Experience Enterprise APIs Technology 82

Comm100

FEBRUARY 7, 2018

Regardless of what the problem is, these pitfalls are at best annoying — at worst they can mean not getting proper use of the customer engagement software, or funneling money into an unsuccessful venture. Here’s a quick glance at the pitfalls to avoid: Stiff Contracts Can Lock Companies In. Hidden Costs Add Up.

CRM 41

CRM Enterprise Multichannel SaaS 41