Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS 77

SaaS Best practices Enterprise Finance 77

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Customers want convenience and personalization, these goals drive at both values. So irrespective of whether it’s to present big picture overviews or a deep dive into details, Klaus’ KPI dashboard ensures it’s an effortless process.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

Totango

APRIL 16, 2021

Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Personalization builds customer trust in your brand, strengthening your relationship. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement.

Personalization 69

Personalization Upselling Benchmark SaaS 69

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 64

SaaS Calibration Enterprise Customer retention 64

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These personalized sessions focus on the customer’s strategy around using their newly learned functionality. Bolster Benefits With Blogs, Resources, and Newsletters.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

CustomerSuccessBox

MAY 6, 2021

Here your power users can present the training to your team members on an ongoing basis. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Now you know the detailed steps on how you can implement Customer Retention software in your SaaS organization.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

Education Services Group

DECEMBER 10, 2019

ESG was proud to sponsor and present at all of this year’s events. We know that we’re one of the most important components to a company’s continued longevity — especially in this SaaS-heavy economy. With a simple, five-part framework to both lift your personal profile and elevate your organization’s CS efforts. Part 1: Mindset.

Education 40

Education SaaS Coaching Personalization 40

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. Bring the best parts of personal service over to your professional team to ensure your customers feel special. . They don’t escalate problems, they solve them.

SaaS 40

SaaS Best practices Personalization Metrics 40

LiveChat

JANUARY 3, 2019

Yet another year has passed, you’re a year older person, but it’s a good thing! It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

SmartKarrot

FEBRUARY 24, 2022

Are you contemplating upon starting a blog for your B2B SaaS business? In today’s digital era, where customers have become smart, it has become very important for businesses to use blogging for marketing their B2B SaaS business. B2B SaaS businesses are always after gaining leads and prospects.

B2B 10

B2B SaaS Education Engineering 10

Beyond Philosophy

DECEMBER 10, 2021

Back when I was working in corporate life, I went to a presentation in London. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. Of course, things like “enrichment” are hard to measure.

Airlines 273

Airlines Metrics Accountability SaaS 273

Nicereply

NOVEMBER 23, 2023

They want quick solutions, personalized interactions, and genuine engagement. While this brings efficiency, it also introduces the challenge of maintaining personal touch and warmth in a largely virtual space. Customer satisfaction is at the heart of successful Customer Experience (CX).

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

CSM Practice

JUNE 4, 2021

For this blog, we interviewed Mike Sasaki , the vice president and global head of Customer Success and Support at Mitek Systems, for his insights on customer success metrics. A high touch customer success model involves frequent touchpoints with customers about the entire SaaS journey, from onboarding to after-sales activities.

SaaS 52

SaaS Upselling Metrics CRM 52

Nicereply

JUNE 20, 2023

The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. So we also look for ability and evidence of engagement with other disciplines, gaining buy-in, and presenting new ideas. There are still advantages to working in person.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Once you have that strategy, you can focus on the person responsible for it – Customer Success Manager. Typical tasks of a customer success manager in SaaS.

SaaS 54

SaaS Management Feedback Customer Support 54

LiveChat

NOVEMBER 21, 2016

In my latest post I wrote about why customer service is important , in this post I would like to tell you how you can take advantage of a personalization to create an even better customer service experience. One way to improve your customer experience is to personalize your product and service as much as you can. Smart move Asos! #2

Personalization 65

Personalization Customer Service SaaS Accountability 65

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Personalize the Services Nowadays, CX is all about personalization.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Carlos Quezada, Head of Customer Success and SaaS Operations, HPE. Couldn’t attend in person? Anne Ting, SVP Marketing , Totango.

Engineering 92

Engineering SaaS Best practices Enterprise 92

Totango

JUNE 26, 2020

The COVID-19 pandemic has had an economic impact that threatens to cause a lasting downturn in SaaS business. This reduction in cash flow is likely to increase rates of SaaS customer churn. High churn can be dangerous for SaaS enterprises as more than 90 percent of customer value is derived from recurring revenue.

SaaS 92

SaaS Customer retention Best practices Telecommunications 92

Amity

DECEMBER 9, 2016

The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

aircall

OCTOBER 6, 2022

With more than 60% of Spanish businesses turning to SaaS services, according to an IDC study, opening its own office in Madrid will allow Aircall to better respond to local needs, while accelerating demand in the region. As Michael Haske, CEO of Aircall, states: “Spain is a strategic market.

Marketing 62

Marketing SaaS Education CRM 62

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. SaaS businesses must also be prepared to make quick changes to their offering in favor of customer needs as we navigate these uncertain times.

Best practices 128

Best practices SaaS Customer centricity Finance 128

CustomerSuccessBox

MARCH 18, 2020

The more responsive and personal you can get with replies, the better the results. Make sure all your meetings, business reviews are via video so that you are virtually present in the room and that makes a great substitute for not being able to travel. appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

Management 115

Management SaaS Upselling Accountability 115

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Here are six examples to help inspire you: 1. Easy and effective!

Sales 75

Sales Marketing SaaS Construction 75

Nicereply

OCTOBER 12, 2021

Software as a Service (SaaS) and Internet of Things (IoT) technologies are especially suited to understand virtually all aspects of how their products are used. This question is especially important in a SaaS or IoT company. Depending on the nature of the data and how it is used, there are different ways to present it to support.

SaaS 118

SaaS Self service CRM Feedback 118

CustomerSuccessBox

AUGUST 27, 2021

While the startup is still exploring its potential and discovering in what way it can best present its product, the scaleup has already found that sweet spot. Customer Success for B2B SaaS is a function of all departments with the obvious contributors being- Customer support, Onboarding specialist, and Customer Success team.

Upselling 52

Upselling SaaS B2B Metrics 52

Amity

APRIL 25, 2016

The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. Follow her weekly blog posts on Customer Success best practices. The Gainsight Blog. C CO Council Blog. The Gainsight Blog. C lientSuccess Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ClientSuccess

JULY 27, 2021

While customer success is a necessary function in any SaaS organization, there can sometimes be a sense of confusion around the importance of customer success, especially at an executive level. Modern SaaS CEOs understand the importance of a strong customer success department and presence. Getting your CEO involved in customer success.

SaaS 64

SaaS Metrics Best practices Feedback 64

ClientSuccess

JULY 13, 2021

Modern CSMs working in the SaaS industry wear a lot of hats – and we mean a lot. Every day, SaaS organizations make announcements about new product features, issues, alerts, and platform ideas. Ask personal questions about where they live and their families. Monitor your language and how you present issues. .

Accountability 52

Accountability SaaS Upselling Best practices 52

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Additionally, asking a customer to participate in customer marketing initiatives can provide an additional personal touch for customers who may be feeling a little down about their service levels.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ClientSuccess

JUNE 15, 2020

These past six months have brought on a slew of global challenges and changes, and SaaS organizations are definitely feeling the impact. For customer success leaders, the remainder of 2020 presents a unique opportunity. in person in the next few months, keep the lessons learned during this time in mind.

SaaS 80

SaaS Technology Accountability Personalization 80

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

JUNE 8, 2021

The basic qualification and experience required to be a Customer Success director are: Must have at least 4to 5years of overall experience in the SaaS space. If the person is unable to answer probably he is not fit to work in a Startup as Customer Success is not a separate island here. Experience and Qualifications.

Upselling 52

Upselling SaaS Metrics Best practices 52

Inbenta

NOVEMBER 3, 2021

Blogs and other Content Management Systems. Results are presented in an unstructured format and according to the priority order of each data source. This way, the adjusted results allow better prioritization of the searched data according to the needs of the person or the company. For instance: Websites linked to a company.

SaaS 98

SaaS Management Marketing Personalization 98

JivoChat

MAY 24, 2023

You can add an about us page, present the type of services you or your company offer, and link to your social media pages too. You have the option to add images on every page and present the projects you have already been a part of. Create multiple sections to segment the products, and present more about your company.

Real estate 75

Real estate SaaS Sales Technology 75