Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service
ShepHyken
AUGUST 25, 2017
Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. 4: Make navigation simplistic. Link back to the main page within the chat window. But, only 36% can respond that fast. Make it simplistic! 8: Give them options.
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