Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

Aspect

JULY 15, 2019

O moral e a produtividade dos supervisores, analistas de qualidade, planejadores da força de trabalho e administradores de todos os tipos têm um impacto direto sobre o moral dos ag entes e sua capacidade de atender bem os clientes. The post Torne a vida de toda a sua força de trabalho mais fácil appeared first on Aspect Blogs.

Morale 64

Morale Contact Center Gamification Chatbots 64

Calabrio

JUNE 17, 2019

Add Gamification. Studies have shown that implementing a gamification component to your KPI’s is a very effective way to motivate your employees to high levels of performance. For ideas on getting started, read our blog on How to Use Call Center Games to Improve Agent Performance. Start a WFM Marketplace.

Contact Center 40

Contact Center Management Gamification Morale 40

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls.

Call Center 52

Call Center Scripts CRM Contact Center 52

Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades. No longer is the company limited to the talent pool surrounding the contact center.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

ProProfs Blog

SEPTEMBER 17, 2021

This blog guides you on the actionable ways to improve employee experience and create a productive workplace. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. What is Employee Experience? Implement Gamified and Personalized L&D.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

Gamification 62

Gamification Feedback Morale Employee engagement 62

NICE inContact

JANUARY 24, 2017

A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear. Build Excitement for Go-Live.

Call Center 55

Call Center Technology Contact Center Gamification 55

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

Gamification 47

Gamification Feedback Morale Employee engagement 47

teleopti

APRIL 30, 2019

Think about infusing AI into the employee experience – consider deploying artificial intelligence methods such as Chatbots to enhance internal communication and employee morale. The post Evolving employee engagement with Workforce Management (WFM) appeared first on Teleopti Blog.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. What are some of the things that you have seen throughout your time as managing agents most effective for boosting the morale of the customer service agents? ” Yeah.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Liveops

MARCH 12, 2020

This laissez-faire approach to education has detrimental effects on employee morale, particularly in the early days of a job. Another key to success in adult learning is gamification. We’ll be exploring this topic here further in the coming weeks and months, so stay tuned to our blog! Their top complaint?

Education 62

Education Gamification Construction Morale 62

CSM Magazine

AUGUST 5, 2021

In Calabrio’s new blog series, we explore the importance of pursuing simplicity in an era of complexity. In this first blog, we focus on making life easier for agents and how to tackle the most pressing concerns of labour shortages and staff dissatisfaction. For more ideas and inspiration, visit www.calabrio.com.

Agent Empowerment 59

Agent Empowerment Gamification Metrics Morale 59

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Pricing: Custom pricing.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Liveops

SEPTEMBER 2, 2020

This laissez-faire approach to education has detrimental effects on worker morale, particularly in the early days of a position. Another key to success in adult learning is gamification. A 2018 BambooHR study found that roughly one-third (31%) of workers depart their new positions within the first six months. .

Education 62

Education Gamification Morale Call Center 62

aircall

APRIL 16, 2021

Team building and improving morale. Set daily goals according to how many interactions a sales rep needs to have to close a sale, and leverage gamification software for a little friendly competition. The post How SaaS Software Can Help Sync Your Sales & Support Teams appeared first on Aircall Blog. Increase revenue.

SaaS 62

SaaS Sales Coaching APIs 62

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76