JustCall

APRIL 3, 2024

This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Integrate with CRMs or spreadsheets Auto dialers are only half the solution. Without easy integration, it is also difficult to import contacts from spreadsheets or CRM software.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

ProProfs Blog

NOVEMBER 15, 2021

In this blog, we will discuss the top 10 Typeform alternatives, along with their features and pricing, so you can compare and make a practical decision. Integrations: Typeform offers effortless integrations with renowned tools to get the most out of your surveys and forms. Powerful integration with popular tools.

Surveys 148

Surveys Analytics Enterprise Feedback 148

JustCall

MARCH 28, 2023

In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution. Try it for free.

CRM 52

CRM Sales Scripts Analytics 52

NobelBiz

APRIL 16, 2024

Table of Contents Understanding Omnichannel Customer Engagement Omnichannel customer engagement isn’t just a buzzword; it’s a strategic approach to customer interaction that emphasizes the seamless integration of multiple channels to deliver a consistent and personalized experience.

Contact Center 52

Contact Center CRM Call Center Best practices 52

ProProfs Blog

DECEMBER 6, 2021

Seamlessly transfer your form data to your marketing platforms, CRM, and more. Third-Party Integrations: SurveyMonkey integrates with collaboration platforms, customer data platforms, and cloud storage platforms to streamline business processes and get more things done. Integration with existing systems. Zoho Survey.

Surveys 78

Surveys Enterprise Feedback CRM 78

JustCall

APRIL 3, 2023

Despite the growth of several modern tools to make this process more efficient, cold calling remains integral to any enterprise sales strategy. It comes with auto-dealing features, Lead management, advanced Caller ID options, live agent monitoring, real-time reporting, and a built-in CRM to help you manage all your sales needs.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62

Customer Service CRM Self service Analytics 62

ProProfs Blog

JUNE 25, 2021

This blog makes your job easier by giving you a detailed analysis of tools similar to Qualtrics. Easy integration with third party tools like MailChimp, Zendesk, Freshdesk, and so on. Multiple survey sharing and integration options. Integrate with over 10 tools like HubSpot, Google Analytics, Slack, and more. Zoho Survey.

Surveys 78

Surveys Enterprise Analytics Personalization 78

JustCall

JANUARY 2, 2020

With 2020 close at hand, we at JustCall are excited about all the upcoming updates and integrations. We were able to bring multiple feature updates around JustCall and its integrations. We also launched some new CRM, sales intelligence and marketing automation integrations. Integrations that went live in 2019: .

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. Integrations: Imagine a restaurant that offers hundreds of dishes for every taste bud, all at the right price. Does it score the home run?

Sales 52

Sales Abandon rate APIs CRM 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. World of Integrations JustCall offers integrations with 100+ CRMs , helpdesks, collaboration platforms, and productivity tools.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

CustomerSuccessBox

APRIL 11, 2019

Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. Considering Salesforce started in 1999 and according to G2Crowd there are 350+ CRMs to choose from today, it’d be safe to assume CRM is a mature technology and a solved problem. Level 1: CRM + Excel.

Upselling 80

Upselling CRM SaaS Customer advocacy 80

ProProfs Blog

NOVEMBER 26, 2021

With the necessary integration and minimal styling, this free form builder has a drag and drop editor. Limited third-party integration: Google forms lack third-party integration for better marketing automation. So if you are looking for your ideal alternative, this blog will offer all the help. Easy customization.

Surveys 78

Surveys Enterprise Analytics APIs 78

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Nextiva Nextiva offers phone calling, unlimited internet fax, and various features such as Nextiva customer relationship manager (CRM), which can be purchased as an add-on per user.

voip 52

voip CRM Interactive Voice Response Enterprise 52

Nicereply

JANUARY 18, 2023

Zendesk Zendesk is probably one of the most popular help desk software solutions due to its flexibility, rich set of features, and integrations. The tool is fully customizable and features over 1000 pre-built and custom third-party apps and integrations. Besides, Zoho Desk integrates with all of Zoho’s other business apps.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Sales Management Software and CRMs . This is where CRM, and sales management software turns out to be helpful. What's more, is that it integrates with third-party tools as well.

Sales 98

Sales CRM Analytics Accountability 98

JustCall

APRIL 20, 2023

For instance, CloudCall tool is an intelligent phone system that seamlessly integrates calls and chats directly into your CRM. Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc.

voip 52

voip CRM call center software Interactive Voice Response 52

JustCall

APRIL 5, 2023

Further, the availability of 100+ integrations will come to play when you are to increase the scope and capacity of your operations and scale them with the changing requirements of your business. It is an extensive ecosystem with over 300 ready-to-use integrations to make RingCentral a powerhouse of business communication.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

OctopusTech

APRIL 25, 2019

The system also has integrated ticket-time tracking functionality plus this software is compatible with iOS and Android. Second, on the list, this customer support software is a fully integrated help desk platform. Automated Ticketing Mechanisms. Social Customer Support. Community Forums. Knowledge Bases or Information portals.

Customer Support 90

Customer Support Gamification Multi-channel support Self service 90

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. CRM Software. These are common types and functions of customer engagement software: CRM Software. What Customer Engagement Software Tools Are There? Live Chat Software.

CRM 49

CRM Marketing Multichannel Self service 49

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Users also may face a bit of integration and customization challenges. It can also integrate with several third-party applications including SugarCRM and Salesforce.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

aircall

JUNE 15, 2018

Editor’s Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSync ‘s award-winning blog “In The Pipeline” and a featured writer in various tech publications and websites. In most cases, sales work out of a CRM such as HubSpot, Salesforce, or Pipedrive. Third-party. Let Data Guide Engagement.

Customer retention 48

Customer retention Upselling CRM Customer Care 48

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. Besides offering access to robust business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. Top Features of JustCall. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

aircall

MAY 10, 2021

When you understand the digital tools landscape, including a cloud phone system and software integrations, you’ll be able to create a best-in-class customer experience that aids in retention and encourages brand advocacy. Ultimately, a help desk integration helps support agents organize tickets and share information. Onpipeline.

Customer Experience 71

Customer Experience CRM call center software Surveys 71

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. are automatically stored on the connected CRM, without the need for any manual intervention. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Nicereply

MAY 15, 2019

Now it’s faster, saves more time conquering email with your team and it enables you to connect with more than 50 app integrations. It’s easy-to-use, functioned as a CRM system for managing all of your customer contacts and it enables businesses to better organize their customer support. Cool, right?

CRM 49

CRM Enterprise Customer Support Management 49

aircall

OCTOBER 3, 2022

CloudTalk has some limitations, like minimal app integrations and spotty call quality, so we wanted to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that can help. . It’s a good fit for small businesses and offers popular integrations like HubSpot and Zendesk. . What Is CloudTalk? .

Technical Support 62

Technical Support Analytics call center solutions Call Center 62

Netomi

SEPTEMBER 20, 2021

Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for an alternative that offers APIs to integrate it with other tools you use.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. A well-stacked tech stack for financial services should comprise key categories like Communication, Helpdesk and Shared Inbox, Accounting, CRM and Product Management.

Finance 59

Finance CRM Accountability Sales 59

JustCall

JANUARY 14, 2021

Integrations that Went Live in 2020. We introduced brand new integrations with a range of CRM, marketing automation, and other business software. Integrations allow you to call, text and perform a range of other tasks for smooth and convenient workflows. Here are all the integrations that went live in 2020: Shopify.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JivoChat

SEPTEMBER 29, 2021

The platform ensures, as well, a high level of deliverability, with automatic address cleaning, an integrated anti-spam program, and time optimization. . Access valuable data by integrating Google Analytics with Mailify, and track your email campaigns. . Integrate with Google Analytics. Automatically send recent blog posts.

Marketing 52

Marketing Benchmark Analytics Personalization 52

Lumoa

JANUARY 19, 2023

Typically, the CXO is a member of the senior leadership team and is responsible for ensuring the customer experience is integrated across the entire company. Here are a few stellar choices: Asana Basecamp Trello Zoho Projects Reporting Tools By presenting data insights in a visually appealing way, insights can be easily understood.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Expivia

DECEMBER 8, 2020

You Will Not Be Able to Integrate Your Data Systems. You might think if you already have your own proprietary systems or your own CRM, that you will need to change your data to fit the systems your call center has. We can integrate anything. This is not true at all. Myth 4: Your Program is Too Complex For an Outsourcer.

outsourcing 52

outsourcing Call Center Analytics Service level 52

Expivia

DECEMBER 8, 2020

You Will Not Be Able to Integrate Your Data Systems. You might think if you already have your own proprietary systems or your own CRM, that you will need to change your data to fit the systems your call center has. We can integrate anything. This is not true at all. Myth 4: Your Program is Too Complex For an Outsourcer.

outsourcing 52

outsourcing Call Center Analytics Service level 52

aircall

APRIL 16, 2021

For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. Try Zendesk , Planhat, Zoho.

SaaS 62

SaaS Sales Coaching APIs 62