Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ProProfs Blog

MARCH 27, 2019

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers. That’s a lot of chatbots!

Customer Support 163

Customer Support Chatbots Customer centricity Enterprise 163

ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed. The Difference Between Customer Support and Customer Success Teams.

Customer Support 90

Customer Support Education Customer retention Feedback 90

Wowdesk Blog

JUNE 15, 2020

If you want your customers to be happy, you need to proffer the best customer experience, all the time. The use of good customer support software along with some strategies can make it easier for you and your customer care team to maintain a healthy client relationship. Find reliable ways to get customer feedback

Customer Support 72

Customer Support Feedback CRM Customer Service 72

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Analyzing all feedback via AI. Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

OctopusTech

MAY 5, 2020

In a previous blog post, we had mentioned some tips on how remote teams could improve their productivity. Some of the key points that can be adapted to the customer support teams of BPO companies can be taken from that post too. The same can be done for your remote customer support teams. Managing the Remote Team.

Customer Support 62

Customer Support Management Call flow Call Center 62

Totango

NOVEMBER 23, 2021

Your CRM Can’t Handle Your Workload Anymore. If you’re using your customer relationship management tool as a customer success platform instead of using a dedicated CS tool, you’ll eventually reach a point where your workload exceeds what your CRM can handle. CRM tools are great at what they’re designed for.

Upselling 91

Upselling CRM Revenue potential Feedback 91

ViiBE Blog

JANUARY 25, 2021

Simply put, Zendesk is a CRM catch-all. Zendesk is designed to foster great customer relations, and to do so provides software addressing customer support, sales, and customer engagement. From start-ups to multinational corporations, Zendesk is there to provide top-tier CRM support software.

CRM 52

CRM Technology Sales Call Center 52

aircall

DECEMBER 13, 2018

Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result?

Surveys 54

Surveys Customer Support B2C CRM 54

OctopusTech

DECEMBER 21, 2023

We’ll delve into the key aspects of how outsourcing your call center could transform your company in this blog post. Understanding Outsourced Call Centers Outsourcing Call Center Services involves entrusting specific business functions, such as customer support, to external service providers.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. It can further lead to a dip in customer experience and a shrinking ROI. When a call surge hits, your sales and customer service teams bear the brunt.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Fonolo

MAY 23, 2023

Deloitte reports that 90% of people are attracted to hyper-personalized advertising content, and customers are quickly coming to expect it. This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Offer VIP callers preferred access to a dedicated call-back queue.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

aircall

MAY 5, 2017

We’ve looked at how to successfully scale your customer support team before. This article will explain how to recruit your first customer support employee. Why you need to recruit your first customer support employee. When it comes to customer support, speed is of the essence.

Customer Support 82

Customer Support Personalization Call Center Wait times 82

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

Customer centricity 59

Customer centricity Chatbots Feedback CRM 59

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. What is customer service automation software?

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. What type of customer support do you require?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

CSM Magazine

DECEMBER 13, 2023

There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. Use improved communication to address issues before customers notice them. Create a system that collects feedback regularly. Use feedback to improve data systems and processes continuously.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. What type of customer support do you require?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

APRIL 5, 2023

These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers. Traditional customer support models will not cut it. It helps you streamline your approach and create a definite process for managing customers.

Management 52

Management CRM Analytics Customer retention 52

Nicereply

NOVEMBER 3, 2022

Today, they owe a great deal of their success to putting their customers first. Though there’s certainly more to customer centricity than just delivering exceptional customer support, it’s definitely a significant contributor to it. 5 Ways to ensure your support team is truly customer-centric.

Customer centricity 64

Customer centricity Feedback Surveys Customer Support 64

Nicereply

SEPTEMBER 28, 2021

Whether it’s a help desk to process tickets or software to collect feedback easily, there’s a software solution that will make your job easier and more efficient. For many people, customer service is a key factor when deciding whether or not to do business with a company. Customer Feedback Survey. Features: Shared Inbox.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Product Knowledge: They need to understand the products or services they support deeply.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

OctopusTech

JUNE 29, 2023

Performing market research and customer surveys It plays an essential role in performing market research and customer surveys. Outbound contact center operators will contact current customers to collect their reviews and feedback on your products and services or to share their recent experiences with your company.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

MAY 5, 2017

We’ve looked at how to successfully scale your customer support team before. This article will explain how to recruit your first customer support employee. Why you need to recruit your first customer support employee. When it comes to customer support, speed is of the essence.

Customer Support 48

Customer Support Personalization Wait times CRM 48

Hodusoft

OCTOBER 14, 2022

If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact center software 52

Contact center software Contact Center Analytics Abandon rate 52

aircall

MAY 5, 2017

We’ve looked at how to successfully scale your customer support team before. This article will explain how to recruit your first customer support employee. Why you need to recruit your first customer support employee. When it comes to customer support, speed is of the essence.

Customer Support 48

Customer Support Personalization Wait times CRM 48

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Customer feedback surveys. Why you need a customer portal There are several reasons why customer portal solutions are a great fit for any business.

CRM 52

CRM Enterprise Self service Accountability 52

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Customer feedback surveys. Why you need a customer portal There are several reasons why customer portal solutions are a great fit for any business.

CRM 52

CRM Enterprise Self service Accountability 52

Nicereply

FEBRUARY 29, 2024

Here are 11 tactics to enhance how you interact with your customers and eventually create an impressive customer experience workflow that will transcend into business. 11 Proven Tactics to Improve Customer Experience for Your Brand 1. Analyzing impending customer complaints and taking necessary measures to help your users.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Nicereply

OCTOBER 17, 2023

Why Implementing it is Crucial for Customer Experience Success Q: What specific problem or challenges prompted your organization to go to market for a tool to solve these problems? First of all, like many customer support and customer success organisations, we were very reactive. Matt: A couple of things really.

Engineering 52

Engineering Feedback Accountability Customer centricity 52

Nicereply

JULY 28, 2022

From this blog post, you’ll learn how your sales and customer service teams can work together for great results. Promote exchanging of customer data. Documenting the relationship with the customer is essential for both the sales team and the customer support team. Take feedback from customer service teams.

Sales 59

Sales Customer Service Upselling Average Handle Time 59

Select VoiceCom Blog

AUGUST 1, 2023

Collecting and reporting customer data and metrics A customer service team can continuously refine processes and provide better customer support by leveraging data. They track customer satisfaction, response times, issue resolution rates, and other relevant metrics.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

GetFeedback

JANUARY 24, 2019

Today’s customers have high expectations for support. In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. Here I’ll share the top 5 customer support tools that you need for your team.

Customer Experience 84

Customer Experience Self service CRM Analytics 84