Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.”

Enterprise 113

Enterprise Education Best practices Customer retention 113

VirtualPBX

SEPTEMBER 19, 2023

In this blog post, we’ll delve into the world of VirtualPBX business phone plans and explore why our innovative approach has earned them industry recognition, including the most recent accolade of the 2023 TMC Teleworking Award. Recognized for our cutting-edge approach, VirtualPBX is changing the way companies approach communication.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

AWS Machine Learning

MARCH 4, 2024

And today, we are announcing an exciting milestone with the next generation of Claude coming to Amazon Bedrock: Claude 3 Opus, Claude 3 Sonnet, and Claude 3 Haiku. The future of generative AI Looking ahead, customers will build entirely new categories of generative AI-powered applications and experiences with the latest generation of models.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. The company’s research team analyzes these reviews to determine the top products and companies across a variety of categories. Totango, Inc.,

Analytics 95

Analytics Enterprise Metrics Marketing 95

Nicereply

FEBRUARY 11, 2020

It all started in 2014 by rewarding 10 teams in 8 various categories. In 2020, Nicereply is awarding 9 outstanding support teams in 3 different categories (Customer Satisfaction (CSAT), Customer Loyalty (NPS) and Effortless Experience (CES) + honorable award for the biggest growth in each category.

Customer Experience 59

Customer Experience Sales Customer Support Marketing 59

Nicereply

FEBRUARY 15, 2021

This year, we’re giving awards in 3 categories, Customer Satisfaction (CSAT) , Customer Loyalty (NPS) , and Effortless Experience (CES). We’re also giving out a couple of honorable mentions to companies achieving Biggest Growth & Most Ratings in the three main categories. appeared first on Customer Happiness Blog.

Customer Service 52

Customer Service 52

Beyond Philosophy

DECEMBER 14, 2023

After announcing the changes, the backlash was significant, which led Delta to walk back some of the changes. Customers buy from you across multiple categories. Now, customers have to spend more money to get rewards, which makes financial sense for Delta. The confusion is understandable at one level.

Airlines 221

Airlines Metrics Management Technology 221

IdeasUnlimited

JUNE 9, 2023

There were many categories for these awards, all aimed at highlighting how different members of our team uniquely contributed in the previous year. The company’s passion to celebrate these achievements was shared by the attending members who were jubilant and cheerful with each award announcement.

Enterprise 98

Enterprise Personalization B2B Sales 98

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Whitepages Pro

APRIL 16, 2019

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. In this three part blog series we’re diving into why we built it , how we built it, and what value it brings to the market. Today, let’s talk about the how.

APIs 40

APIs Engineering Wait times Feedback 40

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. G2 Momentum Leader recognizes the fastest-growing software companies in their category. . G2 Highest User Adoption recognizes the highest product adoption rating in its category.

B2B 79

B2B Accountability Analytics Engineering 79

aircall

JANUARY 11, 2023

Built In today announced that Aircall was honored in its 2023 Best Places to Work Awards. The post Built In Honors Aircall in Its Esteemed 2023 Best Places to Work Awards appeared first on Aircall Blog. Specifically, Aircall earned a place on the 100 Best Hybrid Places to Work. www.builtin.com. ABOUT BUILT IN’S BEST PLACES TO WORK .

Enterprise 62

Enterprise Marketing Technology 62

Global Response

MARCH 1, 2023

Here at Global Response, we’re excited to announce that several of our clients have been recognized for their exceptional customer service in “Best Customer Service 2023” awards from both Newsweek and Forbes. Forbes’ respondents ranked brands in more than a dozen different categories, including customer service.

Customer Service 62

Customer Service outsourcing Surveys Sales 62

ShepHyken

OCTOBER 10, 2016

How well they do is the topic for another blog post. Pisano) The first week of October was announced as National Customer Service Week in 1992 by President George H. My Comment: Branding may not officially fall into the customer service or customer experience (CX) category, but I believe it all ties together.

Customer Service 317

Customer Service Airlines Customer Care Marketing 317

AWS Machine Learning

DECEMBER 12, 2022

You can use custom classification to organize documents into categories (classes) that you define. JumpStart also provides other resources like notebooks, blogs, and videos. For more information about this improvement, refer to Amazon Comprehend announces lower annotation limits for custom entity recognition.

APIs 75

APIs Accountability Enterprise Metrics 75

Aspect

MAY 10, 2018

Aspect has been shortlisted twice for the Best Private Sector Project (Enterprise) category, for our successful work with video games publisher Ubisoft, and supermarket chain Lidl. This category in particular aims to recognise some of the UK’s most successful and disruptive digital transformation projects over the last 12 months.

Chatbots 89

Chatbots Self service Technology Enterprise 89

Cisco - Contact Center

JUNE 18, 2020

We announced the Webex Platform for Contact Center, an open and flexible multi-tenant cloud solution, based on the Webex architecture that is the underpinning of our contact center portfolio and forms the foundation for all future innovations. Identified by Aragon Research. Introducing Webex Contact Center Enterprise [Webinar].

Contact Center 116

Contact Center Enterprise contact center solutions Cloud contact 116

Anexa BPO

OCTOBER 19, 2020

The winners were announced during a virtual ceremony on Friday afternoon. Last Friday the winners of the North American Customer Centricity Awards were announced. This year Anexa BPO won two prizes in the categories of: BEST USER EXPERIENCE and CUSTOMER TOUCHPOINTS. Mexico City, Mexico. October 09.-

Customer centricity 52

Customer centricity Government outsourcing Technology 52

Jive

FEBRUARY 14, 2020

To celebrate Valentine’s Day, TrustRadius analyzed a total of 22,897,433 words written about 5,000 different products across 540 categories to identify which products are the most adored by reviewers. appeared first on The Jive Blog. Leave a review today ! . The post Jive Recognized as a Winner of TrustRadius’ Most Loved Awards!

voip 89

voip Call Center Personalization Management 89

Anexa BPO

SEPTEMBER 18, 2020

Anexa BPO was named the winner of a Bronze Stevie® Award in the Most Exemplary Employer and Most Valuable Corporate Response COVID-19 response categories in The 17th Annual International Business Awards® today. Winners to Be Celebrated During Virtual Ceremony on 1 December.

contact center workforce 52

contact center workforce Government Contact Center Management 52

Aspect

DECEMBER 24, 2018

Another customer making waves this year was Hoist Finance , who we were thrilled to see recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via.

Chatbots 59

Chatbots Finance APIs Self service 59

Anexa BPO

MARCH 25, 2021

March 25, 2021 – The winners of the 2021 Premio Nacional awarded by the Mexican Institute of Teleservices (IMT) were announced this Thursday. This year Anexa BPO won a silver trophy in the category of BEST OPERATIONS STRATEGY. This is the third award Anexa BPO receives due to its corporate response to the Covid-19 pandemic.

Telecommunications 52

Telecommunications Government outsourcing Technology 52

aircall

JUNE 23, 2022

The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more.

APIs 62

APIs Metrics Technology Sales 62

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Learn more about Social Connect on our blog or our website. Additional Information. About Qualtrics.

Contact Center 52

Contact Center Customer Service Call Center Customer Care 52

Aspect

AUGUST 9, 2017

As we announced last week we want to recognize and honor the women in technology who are going above and beyond to help their company be successful and today we are excited to recognize our first Unsung Hero. Without much formal computer science education, Melissa falls into the category of “doing whatever it takes to figure it out”.

Technology 0

Technology Entertainment Engineering Education 0

Anexa BPO

APRIL 22, 2023

That said, some of the national giants are announcing plans to improve operating margins by reducing their footprint. Over recent years, the grocers’ category has generated inconsistent performance while mass retail pharmacies have grown – and even experienced economies of scale due to sheer size and recognizable brand names.

outsourcing 52

outsourcing Customer centricity Sales Customer Service 52

AWS Machine Learning

DECEMBER 15, 2022

We are thrilled to announce the availability of the LightOn Lyra-fr foundation model for customers using Amazon SageMaker. In this blog, we will demonstrate how to use the Lyra-fr model in SageMaker. Foundation models are typically trained on billions of parameters and are adaptable to a wide category of use cases.

Accountability 73

Accountability Analytics Management Feedback 73

ProProfs Blog

DECEMBER 11, 2020

Don’t worry, we’ll help you understand each of these aspects in detail in this blog piece. The score divides customers into three categories only that means you are restricted to a defined survey response scale. The values captured via this survey can be divided into different categories. Let’s get started!

Metrics 148

Metrics Abandon rate Surveys Feedback 148

ProProfs Blog

JANUARY 28, 2021

This blog is designed to precisely address your concerns. Publish Blog Posts and Case Studies. They started a series of video interviews with a few of their Business plan’s users, which was showcased on their blog in the form of an article. Just do not try to combine different categories of content in the same newsletter.

Feedback 148

Feedback Surveys Customer Support Sales 148

JustCall

MARCH 31, 2021

JustCall Ranks #1 in G2 Spring 21 Categories. Excitingly, JustCall has been ranked as the ' B est ' in not only one but 6 categories. Yet again, we are super proud to announce that JustCall ranked Number 8 on the Deloitte Technology Fast 50 India, 2020 ! appeared first on Justcall Blog.

call center software 52

call center software APIs Call Center Coaching 52

JustCall

FEBRUARY 16, 2021

We are excited to announce that JustCall is listed as the 36th fastest growing SaaS company in the $1M-$10M bracket. The three categories are $1m-$10m, $10m-$20m, and $20m-100m. . The post JustCall Ranked 36th in the Latka 250 Fastest Growing SaaS Company List appeared first on Justcall Blog. That's How We Made It!

SaaS 52

SaaS CRM Sales Marketing 52

Aspect

DECEMBER 3, 2018

We’re delighted to announce that longstanding Aspect customer, Hoist Finance was recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect ® Via.

Finance 48

Finance Customer Service Interactive Voice Response Banking 48

Aspect

JUNE 18, 2018

We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the winner in its category. Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

ProProfs Blog

JULY 30, 2021

This blog covers every single detail about brand perception. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders. At present, Amazon offers an interesting set of more than 12 million items across all its categories( source ). What is Brand Perception?

Surveys 167

Surveys Marketing Analytics Feedback 167

Mindtouch

MAY 23, 2018

Last week, it was with a great deal of emotion that I announced to all MindTouchers that I’m stepping out of my position as CEO of MindTouch. Indeed, these trends allowed us to define a new category, and it has been a blast shaking things up with MindTouch. We defined a new market and product category. This matters to us.

Self service 91

Self service Marketing Coaching Customer Support 91

Avaya

MAY 26, 2016

I’m excited to announce the addition of 57 new countries where the Zang platform is now available. TelTech is also behind TapeACall, which is currently ranked the #4 top grossing app in the business category. The post Zang Goes Global With Support of International Numbers appeared first on Avaya Connected Blog.

Enterprise 57

Enterprise 57

Eptica

NOVEMBER 28, 2018

Sharing best practice Since the GDPR was announced, we’ve been working closely with our customers to help them prepare. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline. Share this page on: Tweet.

Best practices 66

Best practices APIs Personalization Analytics 66