Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . Contact center outsourcing can take the weight of customer management off your shoulders. This is when contact center outsourcing comes into play.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Totango

DECEMBER 22, 2022

ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. Having an army of happy customers can do much of this legwork for you. Client referrals are highly effective when it comes to customer success. What Is a Client Referral?

Surveys 102

Surveys Feedback Scripts Best practices 102

GetFeedback

JANUARY 19, 2020

Now, I’ll give Expedia points for keeping the email short–just asking whether I was happy, or not. But the email is a bit confusing because it asks several questions, and there’s no neutral option. A progress indicator at the bottom told me I had a few more questions to go. Cleanliness. Staff & service. Amenities.

Surveys 146

Surveys Journey mapping Feedback B2B 146

aircall

APRIL 16, 2021

In simple terms, SaaS is a web-based model where software vendors host and maintain code, servers, and databases that make up SaaS applications. Your software vendor takes care of all that for you. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

JustCall

APRIL 5, 2023

JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. This blog dives deep to pull out insights that help you choose. Thus, our JustCall vs 8×8 comparison starts with the user interface.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

FEBRUARY 13, 2023

We’ve included a checklist in this blog (and have covered various details) to help you lay the groundwork for your cloud phone system setup. We’ve included a checklist in this blog (and have covered various details) to help you lay the groundwork for your cloud phone system setup. Modern phone systems are quicker and easy to install.

voip 98

voip Call flow Wireless Accountability 98

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Fonolo

MAY 3, 2023

The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent. This feature displays data for each incoming call, including time before the customer abandoned the call. How Does Abandonment Rate Affect Customer Satisfaction? What is an Abandoned Call?

Abandon rate 75

Abandon rate Contact Center Abandon Call Call Center 75

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

CrazyCall

MAY 20, 2019

One of my favorite sales tips is to provide value before asking for money. Sometimes, we all need a little advice that will help us make the next decision. Especially when you’re working in sales. New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. Sales Tips #1-10.

Sales 123

Sales Coaching Scripts Education 123

Spearline

JANUARY 4, 2023

In the last 8 years I’ve been on this journey of WebRTC testing and monitoring with testRTC, I had a chance to learn a lot from our customers. The thing you will need to ask yourself is what is WebRTC stress testing anyway? At that point, you will need to stress test your WebRTC service. Do they all succeed?

Metrics 52

Metrics APIs Scripts Contact Center 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. connected customer journeys with 9 channels in most contact centers. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

ProProfs Blog

OCTOBER 25, 2021

In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Is it even possible to track your customer behavior? What Is a Customer Feedback Tool.

Feedback 148

Feedback Surveys Enterprise Analytics 148