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Guest Blog: Technology Trends That Will Govern the CX Landscape

ShepHyken

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken.

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AI to the Rescue: First Aid for Busy Contact Centres in Local Government

CSM Magazine

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

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A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. 5 steps to AI success.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

This new capability promotes collaboration and minimizes duplicate work for teams involved in ML model and application development, particularly in enterprise environments with multiple accounts spanning different business units or functions. This provides an audit trail required for governance and compliance.

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Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker

AWS Machine Learning

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Consider your security posture, governance, and operational excellence when assessing overall readiness to develop generative AI with LLMs and your organizational resiliency to any potential impacts. Reviews can be performed using tools like the AWS Well-Architected Tool , or with the help of your AWS team through AWS Enterprise Support.

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How to Bring Agile Innovation to Customer Success

Totango

An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making. Follow a Clear Plan on Governance and Decision making. Effective execution of an agile CS plan depends on following good governance and decision-making practices.