TechSee

OCTOBER 19, 2021

Creating a user manual is not a big investment, and it is often a one-time activity that can be posted online for customers’ convenience and self-service. In recent years, one e-commerce returns best practice tactic that many companies have used is training videos. Training Videos. Truck Roll Rates, and.

Average Handle Time 124

Average Handle Time Sales Analytics Technology 124

Callminer

FEBRUARY 23, 2021

More Flexible Service Solutions. Consumers are looking for solutions to their problems across a range of channels, including digital and self-service, in ever-increasing numbers, thanks to pandemic pressures and storefronts closing. Contactless preferences encourage self-service, even online. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

Quiq

DECEMBER 5, 2019

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. Ebook: Messaging Best Practices for Credit Unions. Creditunions.com: 7 Strategies to Support Self-Service. The race toward the next generation of self-service is underway. Download the PDF.

Self service 57

Self service Best practices Call Center Technology 57

Fonolo

AUGUST 29, 2018

Doing” human interactions well in an increasingly self-service world will set you apart. This must be done thoughtfully, but AI represents great potential not just to improve self-service, but also optimize the use of your agents.”. White Paper: CX Trends You Need to Watch in 2018. The Need for Speed.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

teleopti

APRIL 30, 2019

For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization. Empower employees with self-service – allowing people to take control of their work-life balance boosts engagement levels by reducing stress and absences.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Quiq

DECEMBER 5, 2019

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. Ebook: Messaging Best Practices for Credit Unions. Creditunions.com: 7 Strategies to Support Self-Service. Download the PDF. 7 Reasons Your Members Want To Text You. Your members want to text you.

Finance 52

Finance Contact Center Self service Best practices 52

SmartAction

SEPTEMBER 25, 2018

The following is an excerpt from Frost & Sullivan’s white paper, “The AI-Powered Virtual Agent: Actionable Strategies for Contact Center Leaders.”. Read the full paper to find out how leading companies are using cloud-based virtual agents to automate more in their contact centers. Limited Automation Options.

Virtual Agent 40

Virtual Agent Interactive Voice Response Contact Center Self service 40

Fonolo

SEPTEMBER 6, 2018

to real-time messaging, simulation, self-service and crypto-currency. These technological breakthroughs point toward a future with remarkable changes in the customer service landscape. Despite these advancements, the human element still rules as the best way to deliver efficient customer support.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. In this day and age when self-service options are available, customers are usually calling in because they have a more complicated issue that isn’t easily solved.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Eptica

FEBRUARY 28, 2018

While this is fine for routine tasks (such as finding information through self-service systems for example), pushing more complex tasks onto consumers makes them question exactly what value your brand is providing to them. Clearly, this doesn’t mean that automation and technology have no place in customer service.

Customer Service 62

Customer Service Banking Self service Best practices 62

Calabrio

JULY 29, 2016

With the rise of omnichannel and self-service options for customers, First Contact Resolution (FCR) has become harder to measure. Read this Calabrio sponsored white paper by DMG Consulting for best practices in analytics enabled quality assurance. Identify ways to reduce repeat contacts.

Contact Center 56

Contact Center Analytics Coaching Self service 56

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

Totango

SEPTEMBER 22, 2022

Lead : Person who has expressed some interest in the service. This can be anything from downloading a white paper to signing up for a trial. Evaluating : A user or company actively assesses the service, usually during a trial or freemium period. Onboarding : A paying customer in the initial usage period.

SaaS 71

SaaS CRM Advertising Analytics 71

Fonolo

JANUARY 14, 2020

Top Pick: Customer self-service and the role of cloud contact centers. Despite her unorthodox beginnings, Marsha is a very well-known customer service consultant. This white paper explores key areas that are sure to shake up the industry. And you can ask him about it anytime you like through his Twitter profile.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Uniphore

DECEMBER 17, 2021

Conversational AI and Automation Optimize Experiences and Reduce Costs Optimizing the member experience starts by understanding and optimizing every conversation before, during, and after an agent/consumer interaction — from self-service to agent assistance to after-call follow-up and post-interaction analytics. Learn More.

Healthcare 52

Healthcare Contact Center Self service Wait times 52

NICE inContact

NOVEMBER 9, 2018

Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. To learn more you can review the 2018 CX Transformation Benchmark and then review this white paper “ Top KPI’s for Managing Customer Service, Sales and Collections Contact Centers ”.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49

SmartAction

OCTOBER 2, 2018

Ross Tudor, Head of Electrolux’s Customer Engagement Center, shares their rollout, results, and best practice tips for other contact center leaders. While this may be something the AI self-service will handle in the future, we simply haven’t included it in our application scope for Electrolux yet.

Virtual Agent 48

Virtual Agent Average Handle Time Contact Center outsourcing 48