Best practices industry standards Self service White Paper 
Callminer
FEBRUARY 23, 2021
It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. More Flexible Service Solutions. Contactless preferences encourage self-service, even online. Self-service options will be used across industries to curb call volume.
NICE inContact
NOVEMBER 9, 2018
Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. Smart managers know that as call enter quality and service improves, efficiencies and cost reductions will naturally follow. Only about a third of consumers are happy with their last interaction.
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