Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

SEPTEMBER 7, 2022

Provide mentoring and coaching to develop team members and support career growth. Ensuring best practices across clients in line with agreed processes. Manage and coach the inbound phone team. Upsell services and products with the brand image. Assist in creating training courses and educational materials.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Provide guidance to customers on new software upgrades, vulnerabilities, best practices.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

OCTOBER 21, 2022

Work closely with Marketing to drive customer marketing campaigns to increase education/adoption across the Arena customer portfolio. Proactively advise customers on best practice approaches to patient engagement and practice growth by leveraging the wide range of product features. Apply here: [link].

Finance 19

Finance Upselling Coaching Engineering 19

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

ChurnZero

MARCH 27, 2020

Upsells and cross-sells: For users who are highly engaged with your product or a specific feature, use walkthroughs to promote relevant upsell and cross-sell opportunities. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Where Does Education Fit Into the Customer Lifecycle? Do the hard work.

Education 52

Education Upselling Personalization Finance 52

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Lead online webinars and demos to educate customers on the features of the product.

Enterprise 10

Enterprise B2C Education Coaching 10

Amity

FEBRUARY 21, 2018

This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. This type of commission often means that Customer Success Managers’ KPIs are linked to renewals, upsells, and cross-sells.

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Read and analyze customers’ results and share best practices with the team for them to educate customers to improve their results.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Identify and document regional best practices while also sharing global best practices across several functional domains. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10

CSM Practice

JANUARY 1, 2017

However, the main difference between SaaS and On-Premise CSM programs is this additional group of people who engage with customers in a proactive way to find and resolve any customer health issues as well as share best practices, new product features and so on. We invested a lot in customer education, product demos, etc.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Drive revenue growth through adoption and identify opportunities for upsell and cross sell. Apply here: [link].

Upselling 10

Upselling Accountability Customer centricity Coaching 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Prepare and educate customers on new features and releases. Apply here: [link].

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 5, 2021

Identify upsell opportunities and collaborate with the Enterprise Sales team to close. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success. Develop best practices for App Annie’s various verticals and share with your customer efficiently.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

SEPTEMBER 14, 2023

It will act as the sales team’s go-to guide for your best practices, procedures, and processes. A business sales playbook is essentially a guidebook that outlines your sales best practices, procedures, and processes. You should, hence, educate them on how to go about it using certain criteria or software if you have any.

Sales 10

Sales B2C Best practices B2B 10

Education Services Group

OCTOBER 20, 2022

Her secret to success included three personas: A Coach. Best when this relationship is positive, save the venting for your coach. Jeff Kushmerek , CEO of Infinite Renewals, might have stated this reality best when he quipped “CS leaders who don’t own renewals and upsells must like layoffs.”

Coaching 10

Coaching Upselling Feedback Metrics 10

SmartKarrot

JUNE 6, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Upselling 3

Upselling Accountability Coaching Education 3

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Irit Eizips – Chief Customer Officer & CEO, CSM Practice.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JANUARY 11, 2023

Role: Customer Success Director Location: Remote, United States Organization: Electus Global Education Co, Inc As a Customer Success Director, you will develop an understanding of each customer’s objectives with the product and define a strategy for supporting the customer in achieving those objectives. Apply here: [link].

Education 19

Education Upselling Enterprise Customer centricity 19