best-knowledge-base-software 
Help Scout
AUGUST 24, 2021
We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.
HelpCrunch
DECEMBER 5, 2019
Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 10, 2023
For employers, a remote workforce can result in reduced running costs and the ability to hire the best talent from anywhere in the world. Finally, you’ll likely need software for building an internal knowledge base for remote agents to turn to when they need answers or directions.
ShepHyken
OCTOBER 1, 2021
This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. It is one of the best ways to avoid human errors! He writes about what automated customer service can do for your business.
CCNG
SEPTEMBER 27, 2023
Every contact center has some sort of knowledge base, whether it’s a depository of articles with a search bar at the top of the screen, an electronic library with categories of articles, a notebook, or even those sticky notes around the agent’s monitor and desk. More time, more money, and more frustration. All this costs more money.
CCNG
FEBRUARY 14, 2024
Recently, it became obvious to me that the definition of knowledge management has also evolved—and in a big way. The question is, have our contact centers kept up with this knowledge evolution? Today, that's known “knowledge.” Some companies have built their own proprietary knowledge bases.
ShepHyken
JULY 31, 2023
When AI pulls information from the customer’s history or a knowledge base, support agents are empowered to have better interactions and efficiently provide the best solution. ” “Acquiring new customers requires more time and money than growing with an existing customer base.”
Expert insights. Personalized for you.
107 
Let's personalize your content