Banking Customer Service Entertainment Surveys 
ShepHyken
APRIL 1, 2022
This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Instant and Exceptional Customer Service.
ShepHyken
JULY 11, 2016
Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Here are 6 tips that can help you write a perfect customer support email every time. by Ian Golding.
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Infinity
DECEMBER 11, 2019
The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. Like all other businesses, customers expect to be able to access digital services. Banking & The Customer Relationship. Customer Engagement & Retention.
Eptica
MARCH 31, 2016
Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Being able to find answers to their questions quickly is therefore a vital part of the customer experience. Banking held on to its top spot this year, but its score slipped to 84%, narrowly beating fashion (83.5%). Published on: March 31, 2016.
Vonage
NOVEMBER 24, 2016
A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. But what a challenge for committed service providers!
CSM Magazine
OCTOBER 5, 2022
Attracting and retaining new customers is critical to business success. Yet all too often, customers get discouraged during their initial attempt to buy from a company or create an account. We live in an age where people’s expectations are high and they expect nothing less than a seamless customer experience, digital or otherwise.
CSM Magazine
APRIL 14, 2021
Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. Over half of companies say they are unable to identify customers on their own website.
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