ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. What makes managing a remote customer service team so daunting?

Management 162

Management Customer Service Best practices Entertainment 162

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Here are 6 tips that can help you write a perfect customer support email every time. by Ian Golding.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

CSM Magazine

JANUARY 17, 2022

Are you ready to improve your goal setting for customer service? You’ll also be able to attract new audiences by using targeted press releases so that your customer service is featured in top-tier media outlets. They often are seeking more insights and want to gather information, be entertained, and be engaged.

Customer Service 52

Customer Service Entertainment Advertising outsourcing 52

ProProfs Blog

APRIL 24, 2019

This is the age of instant gratification and your business cannot survive if you fail to delight your customers with an instant resolution to their problems. Rise above your customers’ expectations, especially when it comes to customer service. Each customer prefers a different way of communication with your brand.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

DECEMBER 8, 2016

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. The good news is that some UK businesses are taking action and bucking the trend.

Surveys 0

Surveys Entertainment Employee engagement Consulting 0

ShepHyken

AUGUST 14, 2020

Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand. It’s not just about interaction with sales or customer service. For example, posting pictures of the latest products and asking customers to highlight their favorite ones can be appropriate.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. Below I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! . The Wrong Customer Service Response.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

Vonage

NOVEMBER 24, 2016

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. But what a challenge for committed service providers!

Customer Service 97

Customer Service Entertainment Government Airlines 97

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

ShepHyken

JUNE 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Insights From Fast-food Chains by Brittany Hodak (Brittany Hodak) In today’s experience economy, customers are no longer comparing you to your direct competitors. I love that!

Customer Service 38

Customer Service Customer centricity B2C Entertainment 38

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process.

Entertainment 109

Entertainment Enterprise Contact Center Surveys 109

Customer Service Life

DECEMBER 17, 2018

In this year’s Thankfulness Survey I asked a couple questions. The first had a customer service slant to it: “What’s one bit of customer service advice you’ve received over the course of your life/career that you’re incredibly thankful for? Customer service advice we’re thankful for.

Customer Service 60

Customer Service Entertainment Accountability Personalization 60

Eptica

MARCH 31, 2016

Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Being able to find answers to their questions quickly is therefore a vital part of the customer experience. Entertainment retailers propped up the bottom of the table, dropping 8% since 2015, to a score of just 57%. Share this page on: Tweet.

Multichannel 49

Multichannel Entertainment Customer Service Banking 49

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Why a must see: Because you want to know the facts.

Entertainment 174

Entertainment Surveys Technology Education 174

Beyond Philosophy

MARCH 22, 2017

Clutch, a business research firm, reported in their data published this month that 67% of small- and medium-sized businesses plan to develop an app as part of their Customer Experience. To improve their customer service. Does anyone else find it entertaining that in China they order American Take Out?

Entertainment 319

Entertainment Consulting Consulting Customer Experience 319

CSM Magazine

AUGUST 4, 2023

By incorporating fun elements such as quizzes, leaderboards, and badges into your website experience, you can captivate consumers while providing insights into what sets your product or service apart from competitors. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

CSM Magazine

MAY 30, 2017

Customer service is not just about how a representative reacts to an individual customer; it’s about how a company as a whole reacts to its customers on a long term, sustainable basis. However, it can also be applied to various activities of business including customer service. 3) Obtain Customer Feedback.

Customer Service 80

Customer Service Feedback Entertainment Service level 80

Nicereply

MAY 25, 2021

By comparing your survey results to other companies, you add context to your scores. You might be looking at your latest survey results and wondering…. How are other companies in our industry performing when it comes to customer satisfaction? By comparing your survey results to other companies, you add context to your scores.

Benchmark 111

Benchmark Surveys Entertainment Customer effort 111

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses in this industry. It encompasses all touchpoints, interactions, and customer perceptions of a business.

Entertainment 52

Entertainment Customer Experience Customer retention Feedback 52

Comm100

SEPTEMBER 10, 2018

From a business point of view, it can be assumed that friction is bad because it interferes with business processes and negatively impacts customer service. Sadly, examples of friction in customer service are all around us: Having to queue in line to pay for a product or to wait for some service. Opened windows.

Customer Service 45

Customer Service B2C B2B Journey mapping 45

Uniphore

JUNE 22, 2021

Do you listen to your customer service employees? So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. We did…You’d be amazed at what we found, or will you?

Call Center 87

Call Center Entertainment Contact Center Benchmark 87

Toister Performance Solutions

MARCH 5, 2020

For example, a transactional survey score might tell you if customers were generally happy when they visited your store, called customer service, or tried out your latest product. Bliss recommends getting your CFO to help you answer the following questions: What's the volume and expected value of customers we gained?

Customer Experience 97

Customer Experience Advertising Entertainment Metrics 97

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” What the customer hears while waiting can have a meaningful impact on their perception of the overall call experience. Do entertain customers on hold.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Eptica

DECEMBER 16, 2015

Date: Wednesday, December 16, 2015 Customer service in a multigenerational world. Many companies spend a lot of time on demographically profiling their customers , but mixing the generations in the same household blurs the lines between the expectations of different age groups. Published on: December 16, 2015.

Customer Service 48

Customer Service Multichannel Transportation Entertainment 48

Netomi

AUGUST 16, 2023

It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. Generative AI is rapidly transforming the way we interact with digital systems. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. The Enterprise Challenge. However, despite the popularity of videos, there are still gaps. Virtual Assistants .

Self service 138

Self service Wireless Chatbots Entertainment 138

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . After the pandemic is over, are you going to have some/all contact center/customer service employees work from home? Select all that apply).

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

Enghouse Interactive

SEPTEMBER 24, 2021

While always seen as important, customer service has traditionally been viewed as an overhead or cost to the business. Companies understand that it plays a vital role in onboarding and retaining customers, but they’ve not been able to link it to actual revenues. Making it easy to upsell and cross-sell.

Upselling 51

Upselling Entertainment Feedback Surveys 51

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

CSM Magazine

OCTOBER 5, 2022

Attracting and retaining new customers is critical to business success. Yet all too often, customers get discouraged during their initial attempt to buy from a company or create an account. We live in an age where people’s expectations are high and they expect nothing less than a seamless customer experience, digital or otherwise.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Call Center 85

Call Center Airlines Contact Center Self service 85

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In fact, many think AI is the future of customer service.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Nicereply

MARCH 14, 2023

From strategic plans, to presentations, to customer emails, to training material for their team—the writing never ends. This highly entertaining book will help you to polish and perfect this crucial skill. No amount of coaching, training, or quarterly feedback surveys will prevent it. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

CSM Magazine

APRIL 14, 2021

Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. Over half of companies say they are unable to identify customers on their own website.

Analytics 52

Analytics Entertainment Surveys Banking 52

bold360 Blog

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. AI will change every customer service job.

Self service 52

Self service Chatbots Entertainment Surveys 52

GetFeedback

JULY 19, 2019

We focus on customer journeys because they are more strongly correlated with business outcomes than touchpoints. A recent McKinsey survey showed customer satisfaction with health insurance is 73% more likely when customer journeys work well than when only touchpoints do. The number of insights gleaned from the data.

Airlines 123

Airlines Benchmark Surveys B2C 123