ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 334

Customer centricity B2C Feedback Upselling 334

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Now, this last episode, we’re going to be talking about the fourth and final behavior we found in this study. Q&A: Dig into objections.

B2C 66

B2C Sales Inbound sales Coaching 66

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Inspiring Real-Life Case Studies To Learn From Real-life case studies of successful customer success programs are a great way to see how customer success programs can work well for a business.

Management 52

Management CRM Analytics Customer retention 52

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. Studies by TAS Group and Harvard Business Review have also shown that companies that implement a s ales process see sales increase of up to 28 % compared to companies that don’t. This can offer upsell and cross-sell opportunities or referrals from satisfied customers.

Sales 52

Sales B2B Surveys CRM 52

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Now, this last episode, we’re going to be talking about the fourth and final behavior we found in this study. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Now, this last episode, we’re going to be talking about the fourth and final behavior we found in this study. Q&A: Dig into objections.

B2C 62

B2C Sales Inbound sales Coaching 62

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

MARCH 2, 2022

One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. Make in-depth case studies — Obtain permission from existing clients and post their stories, and results after using your service.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

JUNE 29, 2020

B2B target audience is way lesser in numbers than B2C audience. In B2C marketing, you need to address a vast majority of the crowd. Since your target customer segment is way smaller than B2C, you need to design a specialized marketing strategy for them. But this approach is not useful in B2B marketing.

Accountability 10

Accountability Marketing B2B B2C 10

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. One bad experience is enough for some customers to leave A study by PwC found one in five (17%) of U.S. It’s slightly higher in the B2C sector at 6.8% This isn’t merely a theory. and slightly lower in B2B at 4.9%.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Integrity Solutions

MAY 23, 2023

Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales. Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners.

Sales 92

Sales Coaching Brand ambassadors B2B 92

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Mine studies by Marketing, Advertising, and Public Relations for new insights and for adjusting your VoC methodologies and reporting.

B2B 62

B2B Feedback B2C Enterprise 62

Babelforce

JANUARY 28, 2021

If you sell b2b (or high-value b2c) then that means a phone call. One case study showed major increases in agent skills and agent retention. That’s especially value in a sales setting, with upselling opportunities. It can remind them of ideal upselling or cross-selling opportunities. Care to disagree?

Contact Center 52

Contact Center CRM Upselling Sales 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

JivoChat

APRIL 15, 2021

Finally, a global CX study led by Oracle revealed that about 75% of senior executives believe that a great experience is one of the best predictors for whether a customer will become a loyal advocate. Live chat provides businesses with more upsell and cross-sell opportunities.

Best practices 52

Best practices Upselling CRM Sales 52

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Case studies provide social proof that your product can deliver.

Best practices 77

Best practices B2B Sales Chatbots 77

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. Do not let your salespeople pressure current customers with upsells and cross-sells.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. According to a study by Gartner Group, 80% of a company’s future profits come from 20% of their existing customers.

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. I’m right there with my kids studying at the table.” .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64