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Episode 2: Disqualify aggressively for better B2C selling | The four D's – Tethr

Tethr

In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.

B2C 80
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Beware False Scorecards for B2C Chat

Fonolo

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. Finally, beware the “cohort study.”

B2C 101
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Why Consumers Are Adopting B2C Marketplaces

CSM Magazine

Here is a quick glance into B2C marketplaces and the reasons why consumers prefer them to physical stores. What is a B2C Marketplace? Let’s start with the basic, which is B2C. A B2C marketplace is just like a shopping center. Why do customers prefer B2C Marketplaces? They will be sent to you by courier.

B2C 52
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Top 5 Customer Service & CX Articles for Week of March 4, 2024

ShepHyken

This excellent article is a summary of Marigold’s consumer study. This final article suggests that B2B companies should start thinking a little more like B2C and create an e-commerce experience. They will compare you to their best experience, regardless of whether it is B2B or B2C. Most likely, it’s B2C.

B2C 146
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The US Customer Experience Decision-Makers' Guide 2022-23

Survey studies by B2B and B2C CX future strategy In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy!

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Beware False Scorecards for B2C Chat

Fonolo

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. Finally, beware the “cohort study.”

B2C 67
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Episode 2: Disqualify aggressively | The four “D’s” of better B2C sales performance

Tethr

In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. . Our research found that high performers in B2C selling are very choosy about how they spend their time. And when it comes to B2C selling, that’s most service calls.

B2C 81
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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.