These 20+ Statistics Say Customer Support Drives Revenue
aircall
SEPTEMBER 11, 2017
66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 62% of B2B customers and 42% of B2C customers purchased more from a brand following a good service experience. 10% to 30% of eCommerce revenues come from upsell and cross-sell recommendations. Zendesk ).
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