Quality Contact Solutions

DECEMBER 31, 0001

A customer expectations report published by Salesforce.com found that the effect of a single bad experience or missed customer expectation goes far beyond just a lost sale. Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

A customer expectations report published by Salesforce.com found that the effect of a single bad experience or missed customer expectation goes far beyond just a lost sale. Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 12, 2023

Another customer reaches out to your sales team to get a demo. You can tailor your interactions with them—across support, sales, and marketing—based on customer behaviors and preferences. Increased sales and revenue. Better targeting and customer engagement results in more sales. Streamlined customer journey mapping.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Influitive

OCTOBER 30, 2015

In this video interview with Chandar Pattabhiram , Group VP of Product and Corporate Marketing at Marketo, you’ll find out how the next generation of CMOs can leverage marketing technology to move away from mass marketing techniques and get back to building 1:1 relationships—in a way that is measurable and scalable.

Marketing 79

Marketing B2B B2C Upselling 79

SmartKarrot

SEPTEMBER 14, 2023

Image Source After recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business sales playbook provides your sales team with the information and tools they require to successfully execute your sales strategy.

Sales 10

Sales B2C Best practices B2B 10

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Segmenting your customers will also help you experiement with various strategies for each group, and come up with a solution that is best for that group.

Management 52

Management CRM Analytics Customer retention 52

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

Kapta Customer Success

OCTOBER 2, 2017

The principles can be applied any company that works with large organizational customers, but cannot be applied in B2C industries. Customer success is limited strictly to subscription-based service companies, but can be applied in B2B or B2C industries. The differences in revenue generation are not as distinct as some other areas.

Accountability 40

Accountability Management B2C Upselling 40

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Receiving an upsell email that clearly does not recognize their current support journey can lead to resentment and dissatisfaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

REVE Chat Blog

NOVEMBER 21, 2019

Lead generation is one of the most critical steps in sales and marketing for this is where businesses get their precious pool of prospects that can eventually become loyal customers. . Provide real time sales assistance with live chat. The data can be used by the sales team to approach the visitors. .

Best practices 77

Best practices B2B Sales Chatbots 77

JivoChat

MARCH 25, 2021

Statistics show that live chat improves lead and sales conversion rates. Live chat is a great way to get as many quality leads as possible and ultimately, higher sales conversion rates. 79% of businesses say that offering live chat has had a positive effect on sales, revenue, and customer loyalty. Aberdeen Group ).

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Statistics show that live chat improves lead and sales conversion rates. Live chat is a great way to get as many quality leads as possible and ultimately, higher sales conversion rates. 79% of businesses say that offering live chat has had a positive effect on sales, revenue, and customer loyalty. Aberdeen Group ).

Wait times 52

Wait times Sales Scripts B2B 52

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

Amity

JANUARY 30, 2019

Account Management / CS Sales. Do you have cross-sell or upsell opportunities with your product? If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base. Then perhaps your CX team should focus on hosting customer events and user groups.

Education 61

Education Engineering B2C Technical Support 61

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. According to a study by Gartner Group, 80% of a company’s future profits come from 20% of their existing customers.

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has had an International career in both Europe and South America, and has worked across different industries with leading brands such as NH Hotel Group, Telefonica, Citibank & BPOs companies. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JULY 7, 2023

It is the process through which businesses identify the opportunities and growth potentials within the existing customer accounts by going thoroughly into the sales data. This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth. It can be utilized with ease by B2B and B2C businesses as well.

Accountability 10

Accountability Upselling B2B B2C 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. B2B business leaders can use this process to learn about specific customer pain points, which will help them improve and personalize the various stages of the sales process. However, it also applies to B2B businesses.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JUNE 29, 2020

B2B target audience is way lesser in numbers than B2C audience. In B2C marketing, you need to address a vast majority of the crowd. Since your target customer segment is way smaller than B2C, you need to design a specialized marketing strategy for them. Siloed marketing and sales teams. Shorter Sales process.

Accountability 10

Accountability Marketing B2B B2C 10

Pointillist

APRIL 17, 2019

Most BI platforms still require IT groups, to set up and maintain the data infrastructure that BI tools rely on. Insights obtained from Customer Analytics tools are used to address a variety of use cases, including acquisition, retention and cross-sell/upsell. What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. In the last two decades, she has created and led several recognized Customer Success, Sales, and Marketing teams.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21