Integrity Solutions

FEBRUARY 1, 2024

Is sales still a viable profession today? Just leave it to the algorithms, the AI and other online and self-serve tools. The problem is, too many salespeople and sales leaders alike have been misled and shortchanged by flawed definitions of what selling is really about and what it takes to be successful in the role.

Sales 106

Sales Coaching Scripts B2B 106

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Self service 40

Self service Chatbots Best practices Customer Support 40

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider.

B2B 62

B2B B2C Customer Service Self service 62

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients.

B2B 80

B2B B2C Best practices Self service 80

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 126

Sales Coaching B2B Personalization 126

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies.

B2B 82

B2B SaaS Education Brand ambassadors 82

Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?

B2B 62

B2B Customer Service B2C Multichannel 62

VirtualPBX

JULY 9, 2020

With varying stages of lockdown and strict social distancing norms in place, B2B marketers are taking their conversations and communications online. ” Despite the sad state of economic affairs, “53 percent of B2B companies expect to increase or maintain their spending over the next two weeks (April 8–21, 2020)” Image Source.

B2B 99

B2B Self service Best practices Virtual Agent 99

ProProfs Blog

DECEMBER 26, 2019

Every support team has to deal with two distinct types of customers B2B and B2C. B2b and B2c meaning are business-to-business and business-to-consumer, respectively. Hence, you should strategize your customer support in such a way to gratify customers operating in both business type b2b and b2c. Impact on Revenues.

B2C 113

B2C B2B Customer Support Social media contact 113

TeamSupport

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. Sales is blaming customer support for losing the customers they worked so hard to bring in. Emily and her B2B customer support team use a B2B customer support software. We continue the story in Chapter 2. How can Jack turn things around?

B2B 98

B2B Customer Support Finance Sales 98

Anexa BPO

OCTOBER 11, 2022

As with most other business models, B2B companies were hit hard by the pandemic and were forced to pivot to a remote model while sales reps were confined to their home offices. In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021.

B2B 52

B2B Multichannel Business Process Outsourcing outsourcing 52

JivoChat

JANUARY 6, 2022

B2B (Business to Business) companies have different needs than the ones that are solely focused on the B2C (Business to Customers) market. When it comes to B2B ecommerce platforms, it isn’t different, it’s necessary to choose solutions that consider their specificities. All-in-one B2B ecommerce platform. BigCommerce.

B2B 75

B2B B2C Accountability Sales 75

ShepHyken

SEPTEMBER 15, 2020

Many companies were unprepared to make the shift to e-commerce, self-service and other digital channels. Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers. In B2B buying, the stakes are incredibly high. In B2B buying, the stakes are incredibly high.

B2C 307

B2C B2B Self service Sales 307

bold360 Blog

FEBRUARY 6, 2019

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. Today’s B2B buyers shop for business solutions just like they shop for personal products. Today’s B2B buyers shop for business solutions just like they shop for personal products.

B2B 82

B2B Personalization Chatbots B2C 82

TeamSupport

MAY 21, 2020

We’re looking at different B2B customer support channels from two distinctly opposite perspectives: cost center (support is a necessary evil of business) and profit center (support can hold its own in the revenue generation conversation). In Part 2 we are looking at two of the most modern support channels, self-service and visual support.

B2B 59

B2B Customer Support Self service Morale 59

Cincom

MAY 3, 2021

B2B Buying, only Better. a global supplier of enterprise software solutions, announced today that the company is now offering CPQSync Self-Serve TM , a B2B commerce experience for companies with complex, highly configurable products and services. Cincinnati, OH (May 3, 2021) – Cincom Systems, Inc.,

Self service 52

Self service B2B Finance SaaS 52

Integrity Solutions

JULY 20, 2021

In many ways, building confidence in sales is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople believe in themselves. You bet it does.

Sales 52

Sales Coaching B2B Personalization 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B CRM Enterprise Upselling 91

TeamSupport

JUNE 3, 2020

Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? A support software solution should be a home point for all customer interactions with information that is visible and accessible to support, sales, and product development teams.

B2B 64

B2B Customer Support B2C Self service 64

TeamSupport

AUGUST 3, 2018

In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. Here are six ways companies are using B2B customer success solutions to crush the competition…. Here are six ways companies are using B2B customer success solutions to crush the competition….

B2B 56

B2B Self service B2C Morale 56

ShepHyken

SEPTEMBER 1, 2017

Self-service support is becoming more and more widely accepted. As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. When I Say Instant, I Mean Instant. There Are Better Ways.

Self service 209

Self service B2B SaaS Enterprise 209

Mindtouch

FEBRUARY 7, 2018

Whether you’re playing in the B2B or B2C leagues, self-service—useful content about your product or service contained in a branded knowledge base —is the name of the game. Often, they foresee a mountain of writing and maintenance that goes into self-service.

Self service 67

Self service B2C B2B Education 67

Natalie Petouhof

JUNE 27, 2017

But today B2B the landscape of business-to-business relationships is changing. Industry-leading B2B companies increasingly respond to intensifying global competition by putting customer-centricity and experience at the heart of the strategy. Yet the reality at most B2B companies is far from this vision.

Customer centricity 49

Customer centricity B2B B2C Self service 49

Answer Dash

MAY 27, 2018

More than price or product quality, experience will soon be the biggest differentiator for getting customers, even in the B2B space. A shifting landscape means B2B buyers now have the power. The space is getting more competitive, so if a customer isn’t happy with the service they are receiving, they can take their business elsewhere.

B2B 58

B2B Customer Experience Education Customer centricity 58

ShepHyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months. It’s easy to miss the new B2B buyer demands. Onboarding is incomplete without it.

SaaS 173

SaaS Customer Experience B2B Feedback 173

aircall

FEBRUARY 22, 2021

Sales strategy planning can help you meet both short- and long-term sales targets, carrying you through the first 90 days and beyond to successfully achieve your overall business goals. But that doesn’t mean you should shy away from getting the most out of your sales strategy planning phase. Defining Sales Strategy Planning.

Sales 62

Sales call center software Interactive Voice Response Call Center 62

TeamSupport

AUGUST 3, 2018

In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. Here are six ways companies are using B2B customer success solutions to crush the competition…. Here are six ways companies are using B2B customer success solutions to crush the competition….

B2B 40

B2B Self service B2C Morale 40

TeamSupport

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. At the time of development, there were no other B2B-focused support solutions, rather primarily ticketing management companies.

B2B 64

B2B Self service B2C Customer Support 64

ShepHyken

APRIL 23, 2021

This timely response also helped Best Buy reel in a customer from using a competitive service. What they did right: Who said B2B brands can’t embrace social media for customer support? Shopify is another brand that exemplifies thoroughness when it comes to customer service. .

Customer Service 314

Customer Service Advertising B2B Chatbots 314

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use it to find answers to their pre-sales queries. People also use it to access post-sales support and make service requests once they become customers. Sales and service chatbots.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Talkdesk

AUGUST 9, 2016

Self-service customer support has been a major part of the recent transformation of the company-customer relationship. Self-service is a common support channel found in omnichannel strategies for a variety of reasons. The go-to self-service channel is the company website. Self-service can take many forms.

Self service 40

Self service Customer Support B2C B2B 40

aircall

JUNE 21, 2021

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. For instance, 68% of B2B companies admit to struggling to generate.

Sales 71

Sales Customer Experience Surveys Feedback 71

Inbenta

JANUARY 17, 2022

The rush for embarking on digital transformation has lulled, and we now find ourselves in the same digital playing field where B2B and B2C have ultimately become B2H (Business to Human). Growing self-service options for customers. Customers increasingly expect organizations to offer self-service support.

Customer Service 98

Customer Service Self service Chatbots B2B 98

Mindtouch

JANUARY 17, 2017

Trillion—with a capital “T”—that’s how big B2B e-commerce will be by 2020, according to Forrester. Customers overall expect brands and corporations to deliver a superior customer experience—not just post-sale, but throughout the buying journey. That touches on the second component of a great B2B e-commerce experience—convenience.

B2B 59

B2B B2C Sales Enterprise 59

ShepHyken

MARCH 16, 2020

ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Knowledge@Wharton) The best companies are on a quest to put intuitive, self-service, digital experiences at the center of their customer interactions. I have added my comment about each article and would like to hear what you think too.

Customer Service 227

Customer Service B2B Engineering Self service 227

JivoChat

JULY 29, 2021

Automated, rules-based chatbots can increase conversion rates by 50% , so AI chatbots may be even more successful at moving website visitors through your sales funnel. The JivoChat app is a true omnichannel messaging platform that enables 24/7 customer support and sales optimization. AI-powered self service. Chatbot #4.

Chatbots 52

Chatbots Sales APIs Enterprise 52

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). You can also think of certain industries where all your customers are potentially high-impact such as B2B clients, rare disease pharma patients and 5 star hotel guests. Fire away those ad hoc surveys!

B2B 90

B2B Journey mapping B2C Benchmark 90